SALES PROFESSIONAL – DIGICEL

VACANCY 
DESCRIPTION

Provide world-class customer service by analyzing and resolving customer

queries in a timely and efficient manner.

REQUIREMENTS
Qualifications & Experience required:

-Minimum of 5 CXC/CSEC, including Mathematics and English Language

-2 to 5 years related experience

-Computer literacy, specifically in the Microsoft Office Suite

Functional Skills:

-Good oral and written communication skills

-Good interpersonal skills

-Customer Service Skills

RESPONSIBILITIES

-Resolve customer queries (handset related, products and services, billing, general company information)

-Perform Activations

-Activate ALL types of products and services e.g. corporate accounts, individual accounts, staff accounts, v/m, data, roaming etc

-Liaise with Dealers

– Provide information on policy and procedure

– Provide training and support as needed

-Monitor accounts and liaise with postpaid customers

– Monitor accounts and make recommendations on service

-Action written correspondence

-Make adjustments on accounts (such as promise to pay, monetary adjustments/corrections)

-Provide Daily / Weekly report on activities

-Any other related duties which may be assigned from time to time.