SERVICE ADVISOR – BEHARRY AUTOMOTIVE LIMITED

VACANCY 

DESCRIPTION

This role involves various responsibilities related to customer service, vehicle maintenance, and administrative tasks.

REQUIREMENTS

High school diploma or equivalent.

Customer service experience, preferably in the automotive industry.

Good communication skills and ability to explain things clearly.

Organizational skills to handle multiple tasks.

Basic knowledge of automotive systems.

Familiarity with computerized systems.

Customer-focused mindset and problem-solving skills.

Flexibility to work during service center hours.

RESPONSIBILITIES

· Greet and assist customers in a friendly manner.

· Listen to customers’ vehicle concerns and ask relevant questions.

· Explain service options and provide cost estimates.

· Schedule service appointments based on customer preferences.

· Coordinate with technicians to ensure timely completion of service tasks.

· Keep customers updated on the progress of their vehicle’s repairs.

· Process payments and provide detailed invoices.

· Maintain organized customer records and service histories.

· Address customer complaints with professionalism and empathy.

· Stay informed about industry trends and technical advancements.

· Any other duties required by Management