CUSTOMER SERVICE – Muneshwers Ltd

The Customer Service Representative (Stores) accompany customers and provide any assistance needed during shopping. Ensures that the customer is adequately informed and aware of product characteristics and offerings.

• A minimum of one (1) year of experience in a similar capacity as well as experience in a retail environment.
• Must be able and willing to work flexible hours including weekends and additional hours.
• Verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
• Ability to communicate clearly and professionally.
• Polite, friendly, helpful, confident, and persuasive ability.
• Basic understanding of sales and customer service practice.
• Knowledge of basic features and benefits of the product line.
• Ability to stand for an extended period of time.
• Move and handle boxes of merchandise throughout the store which entails lifting etc.

• Welcome and greet Customers when they enter your Dept. do not stand with your back to them.
• Ensures that products are adequately displayed and shelves are fully stocked.
• Keep your department clean and tidy at all times. Wipe shelves and products daily.
• Ensure all items have a price tag stating the Code, Item number, Retail & Wholesale prices, if it is zero rated or vat inclusive, size, quantities and any other info that can be helpful to customer.
• Write up in a timely manner for goods to replenish the shelves.
• If you did not receive an item that you write up for, notify your Supervisor.
• You are responsible for displaying your products in an attractive manner.
• If the bond clerk notifies you that a product is finished or near to finish, notify a Supervisor and give them a sample of the item, so that it can be reordered.
• Ascertain Customers’ needs and wants and provide recommendations/substitutes.
• Recommend items to Customers by highlighting features and benefit.
• Provide direction by taking customer to where they can find the required item (do not Point)
• Ensure that your department has adequate shopping baskets.
• Assist customers in acquiring a basket or trolley to place their items in.
• Assist customers by giving direction to the checkout process.
• Ensure high level of customer service through the sales process.
• Keep up to date with product information.
• Follow Company policies and procedures.
• You will be asked to assist in other departments if they are busy.
• Any other duties assigned by Supervisor.

Benefits 

• Health Insurance – Medical, Vision, and Dental
• Paid Vacation
• Perks, Bonus and Employee Allowances
• Overtime and Incentives
• Training and Job Rotation
• Career Advancement Opportunities