FRONT OFFICER MANAGER – Total-Base Services Guyana Inc.

We are seeking a talented and experienced Front Office Manager is responsible for overseeing the front desk operations, ensuring exceptional guest experiences, managing the team, and maintaining the highest standards of professionalism and efficiency.

• Degree/Diploma in Hospitality, Business Administration, or related field.
• Customer service and management training are advantageous.
• Proven experience in front office or hospitality management (3+ years preferred).
• Strong leadership, organizational, and interpersonal skills.
• Proficiency in hotel management systems (e.g., Opera or similar).
• Excellent problem-solving and decision-making abilities.
• Customer-focused mindset with attention to detail.
• Professional appearance, punctuality, and commitment to service excellence.

• Lead and manage the front desk team, fostering a collaborative, team-player culture.
• Recruit, train, and develop staff to meet hotel service standards.
• Oversee daily operations, including check-ins/outs, reservations, and guest services.
• Handle escalated guest concerns, complaints, and special requests promptly.
• Monitor room availability, revenue, and occupancy levels, optimizing performance.
• Maintain proper billing, payment processing, and reporting accuracy.
• Ensure front office staff comply with uniform policies, maintaining a clean and professional appearance.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.
• Conduct regular inspections of the front desk area to ensure cleanliness and functionality.
• Develop and implement policies and procedures to enhance guest satisfaction.
• Prepare reports for management on performance, revenue, and guest feedback.

Competitive Salary
Opportunities for professional development and training.
A supportive and dynamic work environment.