CLIENT SERVICES COORDINATOR – G Assist Guyana

Description

We are seeking a detail-oriented Client Services Coordinator with a friendly demeanor and high standard of integrity to manage client communications and ensure a seamless shopping experience from inquiry to post-sale.

Requirements

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems and other relevant software.
• High standard of integrity and attention to detail.
• Prior experience in client service roles (preferred but not required).

Responsibilities

• Answer incoming client calls and emails professionally and promptly.
• Schedule client appointments with a warm and friendly approach.
• Follow-up on client calls to provide effective solutions.
• Address upset clients or negative surveys, offering resolutions.
• Create an engaging and interactive shopping experience during and post-sales.
• Build long-term client relationships by identifying needs and adopting a proactive shopping approach.
• Utilize CRM systems to track and gather client orders, information, and relevant data.
• Track orders via shipping lists and notify clients upon arrival if they didn’t receive a notification.
• Manage clothier schedules based on showroom needs and requests offs.
• Create and send client invoices for orders, alteration fees, shipping costs, etc.
• Review and provide remake codes for garments with fitting issues.
• Notify clients if fabrics are out of stock and obtain their instructions (wait for replacement, pick a new fabric, refund).