FRONT DESK AGENT – Total-Base Services Guyana Inc.

Description

The Front Desk Agent is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and efficient check-in/check-out process. This role requires a friendly, professional, and detail-oriented individual who can handle multiple tasks while maintaining a positive and welcoming atmosphere.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, preferably in the hospitality industry.  
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.  
• Proficiency in basic computer skills and hotel reservation systems (preferred).  
• Ability to handle stressful situations with composure.
• A positive and professional attitude.
• Ability to work various shifts, including weekends and holidays.

Preferred Skills:

• Experience with specific hotel management software.
• Knowledge of local attractions and events.
• Fluency in multiple languages.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry up to [weight] pounds.

Responsibilities

• Guest Services:
  • Greet and welcome guests upon arrival.
  • Provide accurate information about hotel services, local attractions, and directions.
  • Respond to guest inquiries and resolve complaints in a timely and professional manner.
  • Anticipate guest needs and provide personalized service.
• Check-in/Check-out:
  • Perform all check-in and check-out procedures efficiently and accurately.
  • Process payments, handle cash, and maintain accurate records.
  • Assign rooms and issue keys.
  • Manage reservations and ensure accuracy.
• Communication:
  • Answer phone calls and direct them to the appropriate department.
  • Take and deliver messages for guests.
  • Communicate effectively with other hotel departments, such as housekeeping and maintenance.
• Administrative Tasks:
  • Maintain a clean and organized front desk area.
  • Keep accurate records of guest information and transactions.
  • Use hotel software to manage reservations and guest accounts.
  • Perform light book keeping duties.
• Other Duties:
  • May assist with luggage handling.
  • Stay informed about hotel promotions and events.
  • Perform other duties as assigned by management.

Remuneration/Benefits

• Competitive hourly wage plus tips.
• Opportunities for professional development and training.
• Employee discounts on food and beverages.
• A supportive and dynamic work environment.