SUPPORT SERVICES ANALYST – NSB OMEGA

REQUIREMENTS
Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols. Excellent communication and customer service skills.
University Degree (Information Systems preferred)
Work Experience 1 to 5 years’ experience providing IT support
Inventory/Supply chain management experience
Computing & telecom infrastructure experience and understanding
Desktop, LAN/WAN Troubleshooting
IT Project management experience: General technical and multidisciplinary
Excellent oral and written communication skills
Strong computer and problem solving skills
Has initiative and motivation and the ability to coordinate and finish tasks
Good team player, promotes inclusion and can work with diverse teams
Customer Service Oriented
Good organizational skills Specific
Good knowledge of information and technology systems, applications and equipment
Good understanding of Information Technology processes and best practices
Good understanding and appreciation for safety, security and controls

RESPONSIBILITIES
Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks
Analyzes, detects, identifies and corrects technical problems and deficiencies
Configures and installs computer hardware and software
Manages inventory control of IT equipment and supplies
Upgrades hardware and software components
Maintains IT hardware asset and software tracking
Monitors and collects data on system performance
Position will receive direction and support
This position level would typically include junior Technical Analyst performing mostly basic tasks
Prior extensive experience not required