DESCRIPTION
CSRs are required managing incoming calls, help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
REQUIREMENTS
High School Diploma (CXC or equivalent is a “MUST”
Other Skills
Strong language skills (oral & written)
Active listening and the ability to read between the lines
Ability to type 30-40 WPM
Adaptability and accountability
Be flexible to work different shifts.
Proficiency in using a computer system and Microsoft Office
Competencies
Logical problem-solving skills
Sales & Customer Service Mindset
Multi-tasking
Customer Orientation
Upselling
Flexibility
RESPONSIBILITIES
Identify customer problems through effective interrogation strategies
Use tools and systems to identify the problems of the clients and the solution required
Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
Fulfill all the productivity and quality objectives required of the agent
Ensure an excellent customer service through quick and effective actions, to solve the client issue
Strive to meet and exceed assigned performance goals (individual).
REMUNERATION
Attractive remuneration package to b discussed with succesful candidate via interview.
Job Summary
More Information
- Job Application Details APPLY NOW You can send your application at [email protected] on or before the closing date SHORTLISTED CANDIDATES WILL BE CONTACTED
