OPERATIONS MANAGER – Guyana Payroll Solutions Inc.

VACANCY 
DESCRIPTION

The successful candidate will be responsible for the day-to-day management of clients’ outcomes and the payroll team. The resultant outcomes must adhere to quality assurance, accuracy, consistent and uniform delivery, improved responsiveness to all stakeholders, and continuing systems and process improvement at all levels.

REQUIREMENTS

Candidates interested in applying must have the following:

A minimum of 3 years of Supervisory or Management Experience is a must

ACCA, CPA, Master in Finance, BSc. Accountancy and or Finance, or a BA

Detail oriented a MUST

Ability to communicate articulately

Strong leadership skills

RESPONSIBILITIES

Attain an in-depth knowledge of our payroll process, requirements, and challenges

Understanding the team’s collective payroll process & client requirements

Host Meetings: Team Members Am/Pm Huddles, 1-on-1’s, Clients and Management

Monitor the team’s performance, and the department’s performance metrics, and perform cycle appraisal

Manage client expectations and deliverables against KPIs

Articulately address client and team members’ inquiries, queries

Be aware of all the clients’ running balances daily. This is central to managing cash in and outflows for payment approvals.

Approve client payments, reports, work done, and client billing log

To progressively:

Establish and or refine a guide that captures the Statement of Work (SOW) for the client’s contracted outcomes

Develop, test, and implement systems and controls that improve the efficiency and effectiveness of the team’s performance

REMUNERATION/BENEFITS

Beyond favorable