HOTEL RECEPTIONIST – Aspire+ Hotel

Welcome guests and offer detailed information about room features, hotel amenities, and nearby attractions. The receptionist is tasked with maintaining the hotel’s standards and overseeing the day-to-day operations to ensure smooth running of affairs.

• At least 1 year experience in similar role
• At least five (5) CXC subjects, inclusive of English and Math Grades 1 – 3
• Must be computer literate
• Any tertiary certification will be considered and asset
• Second language would be an asset.

• Greet guests warmly upon their arrival and ensure they feel at ease.
• Efficiently manage the check-in and check-out process, including handling reservations, payments, and room assignments.
• Address phone calls and guest questions regarding hotel services, room availability, amenities, and local attractions.
• Handle bookings, cancellations, and modifications of reservations.
• Listen to and resolve guest complaints.
• Keep accurate records of guest information, reservations, and financial transactions.
• Communicate and coordinate with housekeeping, chef and maintenance to fulfill guest requests and ensure smooth operations.
• Monitor and ensure the security of the reception area, including managing access to rooms and handling guest keys.
• Cater to guests’ special requests, such as arranging transportation, meals etc.
• Ensure the reception and lobby areas are organized and welcoming.

Salary based on experience.