CUSTOMER SERVICES REPRESENTATIVE – GUYANA WATER INCORPORATED

To conduct all commercial service activities (Meter Reading, Bill Delivery, Field Investigation etc.)

Five (5) subjects including English Language and Mathematics, with acceptable grades at the CXC or GCE “O” levels examination.

COMPETENCIES

• Must have the ability to read and write clearly
• Must possess people skills
• Must have a valid motor cycle license
• Must be able to communicate cohesively

• Visits customers in pre-determined areas, reads water meters and makes an accurate record of readings. Submit meter- reading sheets to supervisor daily or as required.
• Report in clear detail, with sketches as appropriate, the result of the visits.
• Inspects customer service connection and reports to Supervisor any abnormal or suspicious conditions including leaks, inoperative meters, and signs of meter tampering, etc for corrective action to be taken.
• Investigates and verifies new and changed metered service for the appropriate charge to be applied.
• Interacts with customers to gain access to their premises and receives complaints or queries. Relays complaints/queries to Supervisor/Revenue Officer for appropriate action.
• Distributes bills and other notices to customers as required.
• Assist disconnection/reconnection personnel in locating customers
• Report water wastage, revisit and verify that customers comply with the company’s policy
• Report any change in the use of property from Residential to Non Residential or vice versa.
• Check to ensure that water meters are functioning and report all malfunctioning meters to the Supervisor.
• Check and report promptly from the list provided, whether customers who were disconnected illegally reconnected their service.
• Performs other related duties and responsibilities consistent with the purpose and level of the post.