HOTEL ASSISTANT GENERAL MANAGER – Arimu Investments Inc.

Description

As a Hotel Assistant General Manager, you’ll be the General Manager’s go-to person, helping them oversee all aspects of the hotel’s operations. You’ll handle duties such as managing staff, ensuring an outstanding guest experience, and overseeing day-to-day operations. From coordinating with different departments to handling customer concerns and administrative tasks, your job is to keep the hotel running like a well-oiled machine while also making sure guests feel welcomed and satisfied.

Requirements

• Outstanding customer service skills
• Strong leadership and team management experience
• Proven experience creating financial reports and managing a budget
• The ability to quickly identify and address issues that arise within the hotel environment
• Good written and verbal communication skills
• A solid understanding of the hospitality industry, including trends, regulations, and best practices

Responsibilities

• Oversee hotel staff, ensuring they perform their duties efficiently and professionally
• Address guest concerns and ensure exceptional service to encourage guest satisfaction and loyalty
• Assist the General Manager with monitoring budgets, expenses, and revenue streams to ensure financial goals are met
• Coordinate with department heads to ensure smooth operation of all hotel functions
• Train new staff and provide ongoing development opportunities to enhance their skills and performance
• Maintain high standards of cleanliness, maintenance, and service throughout the hotel
• Implement and enforce safety protocols to protect guests, staff, and hotel property
• Plan and oversee events held at the hotel, ensuring all logistical details are executed smoothly
• Conduct regular performance evaluations for staff and provide feedback for improvement and recognition