CUSTOMER SERVICE REPRESENTATIVE – Muneshwers Ltd

Description

We are seeking a highly organized and detail-oriented individual to join our team as a Customer ServiceRepresentative. The ideal candidate will be responsible for providing exceptional customer service and support in various aspects of cargo handling and documentation.

Requirements

• High school diploma or equivalent; additional education or training in logistics or related field is a plus.
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and work schedules.
• Previous experience in a customer service or administrative role, preferably in the logistics or

shipping industry.

Responsibilities

• Answering all incoming phone calls in a professional and courteous manner.
• Assisting customers in onboarding and utilizing the Maersk website.
• Issuing Maersk Lien Cancels and Asycuda Agent Release documents.
• Monitoring emails on both Maersk and Muneshwers domains and responding promptly.
• Notifying customers of cargo arrival and monitoring free periods for cargo.
• Performing both digital and hardcopy filing tasks efficiently.
• Record weekly Key Performance Indicators (KPIs) related to timely email response and notifications to customers.
• Performing any other duties assigned by the Supervisor.

Remuneration/Benefits

Benefits 

• Health Insurance – Medical, Vision, and Dental  
• Paid Vacation 
• Perks, Bonus and Employee Allowances 
• Overtime and Incentives 
• Training and Job Rotation 
• Career Advancement Opportunities