Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Hospitality
- Closing Date: 2026-07-22
Key Responsibilities
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments, and location. c) All room rates, special packages, and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities.
- Access all functions of computer system.
- Process all guest check-ins.
Requirements
- High school graduate/training in Hospitality Industry Minimum of 3 year experience as Front Desk Agent.
- Compute basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication.
- Ability to Perform job functions with attention to detail, speed and accuracy.
- Ability to input and access information in the property management system/computers/point of sales system. Ability to work shifts , especially on Sundays and holidays .
How to Apply
Apply by email: [email protected]
About the Company
Ramada Princess Guyana operates as a leading hospitality and entertainment complex situated in Providence, East Bank Demerara, Guyana. This integrated facility provides a modern hotel with diverse accommodations, a vibrant casino offering extensive gaming options, and versatile conference and event spaces. It serves as a significant hub for both local clientele and international guests seeking premier lodging and dynamic entertainment experiences in the region. The establishment consistently contributes to Guyana's burgeoning tourism and service sectors, fostering local employment and economic growth. Ramada Princess Guyana is dedicated to delivering exceptional service and unforgettable moments to all its patrons.
Guyana's premier destination for luxury stays, thrilling gaming, and memorable events.
Frequently Asked Questions
What qualifications and experience are typically required for a Front Desk Agent role in Guyana's hospitality sector?
Most hotels in Guyana prefer candidates with a minimum of CXC passes, particularly in English and Mathematics. Previous customer service or administrative experience is highly valued, as is proficiency in basic computer skills and hotel management software. While not always mandatory, a certificate in hospitality or tourism from a local institution can be a significant advantage.
What are the common day-to-day responsibilities of a Front Desk Agent at a hotel in Guyana?
Daily duties include greeting guests, managing check-ins and check-outs, processing payments, and handling guest inquiries or complaints efficiently. Agents also provide information about local attractions and services, ensuring a smooth and pleasant stay for all visitors.
What is the typical work culture and customer service expectation for Front Desk Agents in Guyanese hotels?
The hospitality sector in Guyana values warmth, professionalism, and a genuine welcoming attitude towards both local and international guests. Punctuality, reliability, and excellent communication skills, along with a problem-solving mindset, are highly expected. Employers prioritize individuals who can consistently deliver a high standard of service with a friendly and respectful demeanor.
What are the realistic career progression paths for a Front Desk Agent in a Guyanese hotel?
Starting as a Front Desk Agent, you can often progress to supervisory roles like Front Desk Supervisor or Shift Leader with good performance and experience. Further growth opportunities include moving into other departments such as Reservations, Guest Relations, or even eventually management positions within the hotel. Continuous training and dedication to service excellence are key for advancement.
What kind of benefits package can a Front Desk Agent typically expect from a larger hotel in Guyana?
Major hotels usually offer a standard benefits package including paid annual leave, sick leave, and sometimes public holiday pay. Some employers also provide medical insurance contributions or access to a group health plan, and depending on the company, a pension scheme may be available after a qualifying period. Specific benefits can vary, so it's always good to inquire during the interview process.
How should a job seeker in Guyana apply for this role, and what do employers typically look for during the hiring process?
Applications generally involve submitting a detailed resume and cover letter directly to the hotel's HR department or through online job portals. Employers in Guyana seek candidates with strong interpersonal skills, a professional appearance, and a genuine passion for guest service. Demonstrating a positive attitude, reliability, and an eagerness to learn new systems and procedures are also crucial attributes.
