MULTIPLE POSITIONS – Knight Rider Bus Service

Key Responsibilities

• Make and update customer reservations
• Answer customer inquiries and quotation requests
• Follow up on customer experience
• Overlook dispatch team activities to ensure that client expectations are met
• Increase conversion from quotation to reservations
• Complete daily, weekly and monthly reporting
• Create and manage employee schedules/ duty rosters
• Handling disciplinary and staffing matters while managing employee assignments
• Compiling salary and human-resource related reporting
• Completing daily, weekly, fortnightly and monthly reports
• Recruiting for project based on staffing needs
• Cradle to grave asset management and reporting
• Expense and invoice reporting
• Scheduling of preventative maintenance and accident investigation
• Handle all commercial, performance and/or personnel matters arising on project
• Conducting fleet inspections and asset depreciation logs
• Maintaining client relations while supporting subordinate staff on project
• Making customer reservations and ensuring that client expectations are met
• Updating reservation information with waiting and end times
• Dispatching drivers and vehicles promptly
• Tracking vehicles
• Verifying fuel levels and requesting fuel when necessary
• Manage and prepare properties based on client’s expectations and operational standards
• Enact basic cleaning and repairs to property
• Keep company vehicles clean.
• To operate SUV, Minibus and 28-seater buses.
• Driver Supervision & Performance Management
• Enforce safety protocols and ensure vehicles meet inspection standards.
• Maintain documentation for insurance, licensing, and regulatory audits.
• Respond to passenger complaints, delays, or service disruptions.
• Coordinate with operations to resolve issues and prevent recurrence.
• Track KPIs such as fuel usage, trip counts, and maintenance logs.
• Submit daily/weekly reports to management with actionable insights.
• Monitor vehicle assignments, route efficiency, and driver schedules.
• Ensure timely dispatch and adherence to service timelines.
• Coordinate job postings, screen applicants, and schedule interviews.
• Prepare offer letters and facilitate smooth onboarding for new hires.
• Maintain accurate personnel files, contracts, and HR documentation.
• Ensure compliance with labor laws, company policies, and audit requirements.
• Track attendance, process leave requests, and support payroll preparation.
• Address discrepancies and ensure timely updates to employee data.
• Serve as the first point of contact for HR-related queries and concerns.
• Communicate policy updates, memos, and notices with clarity and professionalism.
• Assist in performance review coordination and documentation.
• Support disciplinary procedures with proper documentation and fairness.
• Oversee office supplies, filing systems, and administrative logistics.
• Support interdepartmental coordination and event planning as needed.

Requirements

• Effective written and verbal communication (emails, messages and calls)
• good knowledge of Microsoft Excel
• Supervisory and/or Human Resources Experience
• People and talent management, effective written and verbal communication (emails, messages and calls), good knowledge of Microsoft Excel
• Operations management/ supervision and/or analysis
• People and talent management, effective written and verbal communication (emails, messages and calls), excellent knowledge of Microsoft Excel
• Customer service and/or operations
• Effective written and verbal communication (emails, messages and calls)
• Possess building maintenance knowledge of plumbing, painting, masonry.
• Minimum 3 years driving experience.
• People and talent management, effective written and verbal communication (emails, messages and calls), good knowledge of Microsoft Excel
• Effective written and verbal communication (emails, messages and telephone calls)
• Fair understanding of Microsoft Excel
• Professional inter-personal skills

How to Apply