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The Receptionist & Reservations Clerk is responsible for managing front desk operations, guest relations, and reservation activities. This role ensures efficient handling of bookings, invoicing, and administrative tasks while maintaining a professional and welcoming environment for guests and visitors.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Hospitality
- Closing Date: 2026-09-06
Key Responsibilities
- Guest Reception: stave first impression Welcome guests and visitors, provide information, and ensure a
- Front Desk Operations: Answer telephone calls, respond to emails, and manage inquiries regarding services, rates, and availability.
- Reservation Management: Process reservations, cancellations, and modifications; update booking systems accurately.
- Billing and Invoicing: Prepare invoices, process payments, and maintain accurate financial records for accommodations.
- Guest Communication: Send booking confirmations, reminders, and respond to special requests.
- Daily Reporting: Generate arrival/departure lists, occupancy forecasts, and billing summaries.
- Administrative Support: Maintain visitor logs, update guest records, and manage correspondence.
- Coordination: Liaise with housekeeping, accounts, and management to ensure smooth guest check-in and check-out.
- Customer Service: Handle guest complaints, resolve issues, and provide information about facilities and services.
- Reception Area Management: Ensure the reception area is tidy, organized, and welcoming.
Requirements
- Education: High school diploma or equivalent (at least five CXC subjects, including math and English
- Experience: Prior experience in front desk, reservations, or customer service roles preferred.
- Technical Skills: Proficiency in reservation systems and basic accounting software and other software.
- Communication: Strong verbal and written communication skills.
- Customer Service: Professional demeanor with excellent interpersonal skills.
- Organizational Skills: Ability to multitask, prioritize, and maintain accuracy under pressure.
How to Apply
Apply by email: [email protected]
About the Company
Sleepin International Hotel and Casino Inc. operates a well-known hotel and casino in Georgetown, Guyana. The property offers guest accommodation alongside gaming facilities and on-site dining, serving both business travellers and leisure visitors to the capital. Located in the city, it has been part of Georgetown's hospitality scene for years and also functions as an events venue for local gatherings. The company employs staff across hospitality, food service, and gaming operations.
Georgetown's landmark hotel, casino and entertainment destination
Frequently Asked Questions
What qualifications do I need to become a Receptionist / Reservations Clerk at a hotel in Guyana?
Most hotels in Guyana require at least five CSEC subjects including English and Mathematics, though some accept strong work experience in customer service. A certificate or diploma in hospitality, tourism, or front office operations from institutions like the Guyana Hospitality & Tourism Institute or GTI is an advantage. Computer literacy, especially with reservation or property management systems, is highly valued.
What are the typical day-to-day duties of a Receptionist / Reservations Clerk?
You would handle guest check-ins and check-outs, answer phone calls and emails, manage room bookings and cancellations, and respond to guest inquiries about services and rates. Other common tasks include coordinating with housekeeping on room availability, processing payments, and maintaining accurate records of reservations. Professional appearance and courteous communication are essential throughout the shift.
What shifts can I expect to work as a hotel receptionist in Guyana?
Hotels operate 24/7, so receptionists typically work rotating shifts including nights, weekends, and public holidays. Shift patterns are usually arranged on a roster, and you should be prepared for flexibility in scheduling. Some employers offer shift allowances or compensating time off for night and holiday shifts.
What benefits are commonly offered to hospitality workers in Guyana?
Standard benefits often include paid annual vacation leave, sick leave consistent with the Labour Act, NIS contributions, and sometimes medical coverage or staff meals during shifts. Larger establishments may also provide pension plans, uniform allowances, or discounted accommodation at sister properties. Benefits vary by employer, so it's wise to ask about them during the interview process.
How can I grow my career after starting as a Receptionist / Reservations Clerk?
With experience, you can progress to Front Office Supervisor, Duty Manager, Reservations Supervisor, or eventually Front Office Manager. Gaining additional training in hospitality management or learning multiple departments like food and beverage or accounts improves your prospects. Guyana's growing tourism and oil-driven economy has increased demand for experienced hospitality professionals.
How do I apply for this role and what do employers look for?
Prepare a well-formatted CV highlighting customer service experience, computer skills, and any hospitality training, then submit it directly to the hotel's HR department or via their advertised email or job portal listing. Employers look for excellent communication skills, a neat professional appearance, reliability, and the ability to stay calm under pressure. Be ready for an interview that may include scenario-based questions about handling difficult guests.
