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2 weeks ago
The Support Technician is responsible for ensuring the efficient, secure, and continuous operation of databases and applications, providing the necessary technical support and maintenance to ensure the integrity, availability, and optimal performance of the corporate information systems. Among their primary objectives are: Ensure that databases and applications operate efficiently and optimally, making adjustments and optimizations as necessary to improve performance. Effectively manage access permissions and security policies to guarantee the integrity and availability of information systems. Provide comprehensive technical support, resolving incidents and issues related to databases, .NET applications, and other systems to ensure continuous operability. Keep procedure and policy documentation up to date, ensuring compliance with established standards and regulations for database and application management.
Job Summary
- Employer: Veinsa Automotive (Guyana) Inc.
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Information Technology
- Closing Date: 2026-10-01
Key Responsibilities
- Verify database integrity and proper operation, identifying and troubleshooting potential issues.
- Manage access permissions to databases and other systems according to established security policies and requirements.
- Monitor database performance and perform necessary adjustments and optimizations to ensure optimal performance and minimize response times.
- Configure and maintain user accounts in Microsoft SQL Server, guaranteeing authorized access and data security.
- Provide technical assistance to end users in the usage and configuration of applications developed in the .NET environment, ensuring their correct operation.
- Regularly verify the correct execution of database backups, ensuring data availability in case of loss or system failure.
- Develop SQL queries to extract specific information from databases according to business needs, facilitating analysis and decision-making.
- Perform integration testing and Quality Assurance (QA) for applications developed in the .NET environment, ensuring they meet operational and usability standards prior to deployment.
- Collaborate with the technical support team to resolve technical incidents and problems related to databases and .NET applications, providing effective and timely solutions to end users.
- Execute corrective and preventive maintenance tasks on user hardware and software, ensuring system operability and minimizing potential disruptions or failures.
- Participate in training and professional development programs to stay up to date with the latest trends, technologies, and best practices in the field of information technology.
- Perform other duties assigned by their immediate supervisor related to the position held.
Requirements
- SOFTWARE ENGINEERING STUDIES OR A BACHELOR’S DEGREE.
- TECHNICAL DEGREE IN SYSTEMS ENGINEERING / SOFTWARE ENGINEERING.
- AT LEAST ( MINIMUM) 3 YEARS OF EXPERIENCE IN SIMILAR ROLES.
How to Apply
Apply by email: irene.leer@ilscr.com
About the Company
Veinsa Automotive (Guyana) Inc. officially launched its operations in Guyana in 2023, quickly establishing itself as a significant new player in the nation's automotive sector. This company serves as the authorized dealer for iconic Chevrolet vehicles, alongside other reputable brands such as Isuzu, catering to diverse local needs. A subsidiary of the well-established Grupo Veinsa from Costa Rica, it brings international standards of sales, genuine parts, and certified after-sales service to its facility at 91-92 Ogle Public Road, East Coast Demerara. Veinsa Automotive (Guyana) Inc. is committed to empowering Guyanese drivers with reliable transport solutions while fostering local employment opportunities and economic growth.
Guyana's premier destination for Chevrolet vehicles and comprehensive automotive solutions.
Frequently Asked Questions
What qualifications or certifications are typically required for an IT Applications Support role in Guyana?
Most employers in Guyana require a diploma or degree in Information Technology, Computer Science, or a related field. Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL Foundation are highly valued. Practical experience with ERP systems, databases, or automotive industry software can give candidates a competitive edge.
What are the typical day-to-day responsibilities of an IT Applications Support professional?
Daily tasks include troubleshooting software issues, managing user access and permissions, maintaining application databases, and providing technical support to end-users. You will also coordinate with vendors for system updates, document incidents and resolutions, and train staff on new applications. In automotive settings, this often extends to supporting inventory management, sales, and service scheduling systems.
How does workplace culture in Guyana typically affect IT support roles?
Guyanese workplaces generally value respect for hierarchy, punctuality, and collaborative problem-solving. IT support staff are expected to be approachable and patient when assisting non-technical colleagues across departments. Building strong relationships with users is essential, as personal connections often facilitate smoother resolution of technical issues.
What career progression opportunities exist for IT Applications Support professionals in Guyana?
With experience, you can advance to Senior Applications Support Analyst, IT Systems Administrator, or IT Manager positions. Some professionals transition into specialized roles such as Database Administrator, ERP Consultant, or Business Systems Analyst. Pursuing additional certifications and gaining cross-functional experience accelerates upward mobility in Guyana's growing IT sector.
What benefits are commonly offered for IT roles with companies in Guyana?
Standard benefits typically include annual leave entitlements as per Guyana's Labour Act, medical insurance or health allowances, and pension or NIS contributions. Larger companies may offer performance bonuses, professional development funding, and transportation or meal allowances. Benefits vary significantly by employer size and sector, so it is advisable to clarify specifics during the interview process.
What do employers in Guyana look for when hiring for IT Applications Support, and how should I apply?
Employers prioritize demonstrated troubleshooting ability, strong communication skills, and familiarity with industry-relevant software systems. Tailor your resume to highlight specific applications you have supported and quantify your achievements where possible. Submit applications through company websites, local job boards like Guyana Jobs, or recruitment agencies, and prepare for practical assessments or scenario-based interviews.