SERVICE MANAGER – BEHARRY AUTOMOTIVE LIMITED

VACANCY 
DESCRIPTION

We are seeking a highly motivated and experienced Service Supervisor to join our Automotive team. The ideal candidate will be responsible for overseeing and coordinating the day-to-day operations of our service department, ensuring the highest level of customer satisfaction, and maintaining efficient and effective service processes.

REQUIREMENTS

Associate /Bachelor’s degree in automotive engineering, business administration or related field.

Minimum of 5 years of experience in a supervisory position

Must be detail-oriented to ensure quality customer service while maintaining high standards of accuracy

RESPONSIBILITIES

Team Leadership: Supervise, mentor, and lead a team of service technicians, mechanics, and support staff. Foster a positive work environment that encourages teamwork, professional growth, and collaboration.

Service Operations: Oversee the day-to-day operations of the service center, including scheduling work orders, assigning tasks, and ensuring that all repairs and maintenance services are completed within specified timeframes.

Quality Control: Maintain high standards of quality in all service and repair work performed. Conduct regular inspections of completed jobs to ensure accuracy and adherence to established standards.

Customer Interaction: Interact with customers to address inquiries, concerns, and service requests. Provide accurate estimates for repairs and maintenance, and communicate any additional work required in a transparent and customer-friendly manner.

Technical Expertise: Possess a strong understanding of automotive repair and maintenance procedures, including engine diagnostics, electrical systems, brake systems, suspension, and other key areas. Provide guidance and support to technicians when troubleshooting complex issues.

Health and Safety: Ensure that all safety protocols and regulations are followed, both for the well-being of the team and customers. Identify potential hazards and implement corrective actions as needed.

Performance Tracking: Maintain records of work orders, repairs, and customer interactions. Generate reports on team performance, service completion rates, and customer satisfaction levels.

Training and Development: Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge. Stay up-to-date with industry advancements and share relevant information with the team.

Process Improvement: Continuously identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Implement new procedures and best practices as appropriate.