- Identify customer problems through effective interrogation strategies.
- Use tools and systems to identify the problems of the clients and the solution required.
- Escalate the client’s problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution.
- Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding.
- Fulfill all the productivity and quality objectives required of the agent.
- Ensure excellent customer service through quick and effective actions, to solve the client issue.
- Strive to meet and exceed assigned performance goals (individual).
- High School Diploma
- Must be flexible to work during days, nights, Saturday’s, Sunday’s & National Holidays.
- Strong language skills (oral & written).
- Active listening and the ability to read between the lines.
- Ability to type 30-40 WPM.
- Adaptability and accountability.
- Proficiency in using a computer system and Microsoft Office.
- Logical problem-solving skills.
- Sales & Customer Service Mindset.
- Customer Orientation.
- Job Application Details Please apply to email@example.com