Customer Service Representative

Job Expired


Responsibilities:

  • Identify customer problems through effective interrogation strategies.
  • Use tools and systems to identify the problems of the clients and the solution required.
  • Escalate the client’s problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution.
  • Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding.
  • Fulfill all the productivity and quality objectives required of the agent.
  • Ensure excellent customer service through quick and effective actions, to solve the client issue.
  • Strive to meet and exceed assigned performance goals (individual).

Requirements:

  • High School Diploma
  • Must be flexible to work during days, nights, Saturday’s, Sunday’s & National Holidays.

Other Skills:

  • Strong language skills (oral & written).
  • Active listening and the ability to read between the lines.
  • Ability to type 30-40 WPM.
  • Adaptability and accountability.
  • Proficiency in using a computer system and Microsoft Office.

Competencies:

  • Logical problem-solving skills.
  • Sales & Customer Service Mindset.
  • Multitasking.
  • Customer Orientation.
  • Upselling.


More Information

  • This job has expired!
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