As an Imek Client Experience Specialist, you are the face of Imek Desserts. You are responsible for creating a warm, welcoming, and luxurious experience for every client while ensuring the boutique operates efficiently and professionally. Every interaction should reflect our commitment to excellence, craftsmanship, and exceptional hospitality.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-07-22
Key Responsibilities
- Welcome every client with warmth, professionalism, and enthusiasm.
- Provide knowledgeable recommendations on pastries, desserts, cakes, chocolates, and seasonal offerings.
- Process in-store, WhatsApp, telephone, and online orders accurately.
- Handle cash, card, and electronic payments while maintaining accurate records.
- Package products beautifully to Imek’s presentation standards.
- Coordinate custom cake orders and communicate client requirements clearly to the production team.
- Maintain a clean, organized, and fully stocked front-of-house.
- Restock display cases and monitor product freshness using FIFO principles.
- Respond promptly and professionally to customer inquiries and concerns.
- Promote new products, seasonal collections, and special promotions.
- Assist with inventory counts, receiving stock, and daily opening and closing procedures.
- Maintain the highest standards of personal presentation and professionalism.
Requirements
- Excellent communication and interpersonal skills.
- Passion for outstanding customer service and hospitality.
- Strong organizational skills and attention to detail.
- Comfortable using point-of-sale systems and basic computer applications.
- Ability to multitask in a fast-paced environment.
- Previous experience in luxury retail, hospitality, cafés, bakeries, or restaurants is an asset.
- We are seeking someone who genuinely enjoys making people feel welcome.
- The ideal candidate is polished, dependable, proactive, and takes pride in delivering exceptional service while representing one of Guyana’s premier luxury dessert brands.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications, certifications, or education are typically needed for an IMEK Client Service Specialist role at Rocha Pizza Inc.?
Generally, a CXC/CSEC certification with passes in English and Mathematics is preferred, along with strong communication and basic computer literacy skills. While specific certifications aren't always mandatory for entry-level, prior customer service experience or relevant training is highly valued by employers in Guyana.
What are the common day-to-day responsibilities for an IMEK Client Service Specialist at Rocha Pizza Inc.?
Daily tasks include interacting with customers in person and over the phone, accurately taking orders, resolving service issues efficiently, and processing transactions. You'll also be responsible for maintaining a clean and welcoming customer environment and working collaboratively with the team to ensure smooth operations.
What is the typical work culture and what are the expectations for customer service roles in Guyana, especially in a fast-paced environment like Rocha Pizza Inc.?
Guyanese customer service culture highly values politeness, patience, and a helpful attitude towards customers, often emphasizing respectful addresses. Punctuality, reliability, and the ability to work flexible hours, including evenings and weekends, are consistently expected in the food service industry.
What are the realistic career progression or growth paths for an IMEK Client Service Specialist in Guyana, particularly within a company like Rocha Pizza Inc.?
In customer service, demonstrated leadership and strong performance can lead to supervisory roles such as Team Lead or Assistant Manager. Opportunities may also arise in areas like training, inventory management, or other administrative positions within larger, expanding establishments.
What types of benefits, such as leave or medical aid, can an IMEK Client Service Specialist typically expect in Guyana?
Standard benefits usually include paid annual leave and sick leave as mandated by Guyanese labour laws. Some employers, particularly larger ones, might offer additional benefits such as contributions to the National Insurance Scheme (NIS), limited medical aid schemes, or staff discounts.
How should I apply for this position in Guyana, and what key qualities do employers like Rocha Pizza Inc. look for in a Client Service Specialist candidate?
Most applications are submitted via email with a professional cover letter and resume, or directly at the establishment. Employers typically seek candidates with excellent communication skills, a positive attitude, strong problem-solving abilities, and a genuine commitment to customer satisfaction.
