The successful candidate will be responsible for overseeing the daily operations of the Management Information System (MIS) Department by supervising technical staff, managing Help Desk operations, and ensuring the effective delivery of IT support services across the Company. The role also includes coordinating systems and network administration activities, supporting cybersecurity and asset management initiatives, overseeing preventive maintenance and technology projects, and ensuring compliance with departmental standards, service level agreements, and Company policies. The incumbent will provide technical leadership, serve as the primary escalation point for complex IT issues, and promote a culture of exceptional customer service, accountability, and continuous improvement.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Information Technology
- Closing Date: 2026-09-02
Key Responsibilities
- Supervise the daily operations of the IT Department and coordinate the activities and workloads of MIS Technicians.
- Oversee Help Desk operations, ticket assignments, response times, SLA compliance, and the escalation of critical technical issues.
- Provide technical leadership, coaching, mentoring, and support to MIS Technicians.
- Coordinate technical support activities, including systems administration, network troubleshooting, Microsoft environments, servers, user accounts, backups, and cybersecurity.
- Oversee IT asset management, preventive maintenance, technical documentation, and equipment inventory.
- Assist with the coordination of IT projects, infrastructure upgrades, hardware and software deployments, and vendor activities.
- Coordinate responses to technology emergencies, system disruptions, and cybersecurity incidents, including supporting disaster recovery procedures.
- Identify recurring technical issues and recommend solutions and improvements to enhance IT service delivery and operational efficiency.
Requirements
- Diploma, Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field.
- CompTIA A+ and Network+ certifications are desirable.
- Equivalent combinations of relevant education and progressively responsible experience may be considered.
- Minimum of four (4) years of progressively responsible experience in Information Technology, with at least two (2) years in a lead or supervisory capacity preferred.
- Proven experience supporting Microsoft environments, enterprise networking, Help Desk operations, and systems administration.
- Strong knowledge of Microsoft Windows Server, Microsoft Office administration, Microsoft Entra ID, Active Directory, cybersecurity principles, backup and disaster recovery, and technical troubleshooting.
- Demonstrated leadership and team supervision skills, with the ability to coordinate projects, manage Help Desk operations and ticketing, and maintain appropriate technical documentation.
- Strong problem-solving, conflict-resolution, customer-service, organizational, and written and verbal communication skills.
- Must possess at least two (2) relevant professional certifications, such as CompTIA Security+ or Server+; Microsoft Azure Administrator or Windows Server Hybrid Administrator; Cisco CCNP; VMware Certified Professional (VCP); ITIL Foundation; Certified Ethical Hacker (CEH); or Fortinet NSE/equivalent firewall certification.
How to Apply
Apply by email: [email protected]
Phone: +5922222525
Phone: +5922222525
About the Company
The Correia Group of Companies is a well-established Guyanese conglomerate, playing a pivotal role in the nation's economic development. It is a dominant force in aviation, notably operating Trans Guyana Airways and managing the Eugene F. Correia International Airport at Ogle. The Group is also a key partner in Guyana Shore Base Inc. (GYSBI), providing crucial logistics and infrastructure support for Guyana's expanding offshore oil and gas industry. With interests also spanning shipping, manufacturing, and real estate, the Correia Group consistently contributes to job creation and national growth. Its diversified operations underscore a commitment to developing strategic sectors across Guyana.
Driving Guyana's future through aviation, logistics, and vital oil & gas infrastructure.
Frequently Asked Questions
What qualifications or certifications are typically required for an MIS Supervisor role in Guyana?
A bachelor’s degree in Information Technology, Computer Science, or a related field is generally expected. Professional certifications such as CompTIA Security+, ITIL Foundation, or Microsoft Certified: Azure Administrator Associate are valued, especially given the growing adoption of cloud-based MIS solutions by Guyanese firms.
What does a typical day look like for an MIS Supervisor working with a local company like Correia Group?
Daily tasks include monitoring system performance, coordinating with departmental users to resolve reporting issues, and ensuring data integrity across ERP modules like finance and inventory. In Guyana’s context, supervisors often support hybrid (on-site and remote) teams and may assist with localized compliance requirements, such as GUYANA Revenue Authority (GRA) reporting integrations.
How does workplace culture in Guyana influence expectations for an MIS Supervisor?
Respect for hierarchy and clear communication with senior management are important, reflecting broader Guyanese professional norms. Team collaboration is valued, but decision-making authority typically rests with supervisors — so initiative within defined roles and reliability in delivering timely MIS outputs are key expectations.
What career progression opportunities exist for an MIS Supervisor in Guyana’s private sector?
With proven leadership and systems implementation experience, professionals often advance to roles such as IT Manager or Head of Digital Transformation. Some transition into cross-functional positions like Business Process Improvement Lead, particularly as Guyanese companies expand operations and invest in digital maturity.
What benefits are commonly offered with MIS Supervisor roles in Guyana?
Standard benefits include 21 days annual leave, statutory National Insurance contributions, and access to private medical plans — though coverage depth varies by employer size and policy. Pension arrangements may include voluntary private schemes, as the national pension system (NIS) provides only basic retirement coverage.
How should I apply for an MIS Supervisor role in Guyana, and what do employers typically prioritise?
Applications are usually submitted via email or local job portals like GuyJobs or the company’s website, often requiring a tailored CV highlighting ERP experience (e.g., SAP, Oracle, or locally used systems like Pastel). Employers value demonstrable problem-solving in resource-constrained environments, familiarity with Guyanese regulatory contexts, and strong interpersonal skills for bridging technical and operational teams.
