View more 6 days ago
Farfan & Mendes is looking for a dynamic individual to fill the role of Customer Service Representative within the Alternative Energy Department. The candidate will be responsible for providing excellent customer service by ensuring that customer requests are met in a timely and efficient manner.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-09-18
Key Responsibilities
- Prepare customers’ quotations and invoices ensuring that items supplied are correct based on the invoices
- Assist with the preparation and submission of documentation for Tenders
- Liaise with technicians and customers in relation to service visits ensuring that customers are updated in a timely manner
- Assist customers with indoor sales
- Take calls and respond to customers via telephone when necessary
- Filing of documents
Requirements
- Minimum of five (5) CSEC Subjects including Mathematics and English A
- Two (2) years’ experience in a similar role will be an asset
- Proficient in Microsoft Office Suite
- Strong verbal and written communication skills
- Strong customer service skills with attention to details
- Must be a team player and be able to work in a fast-paced environment
How to Apply
Apply by email: [email protected]
About the Company
Farfan & Mendes is a well-established Guyanese company renowned for its expertise in industrial equipment distribution and comprehensive services. Operating from its base at 45 Urquhart Street in Georgetown, Guyana, the company is a key provider of essential machinery and support to various industrial sectors nationwide. Their offerings typically encompass the sale of industrial equipment, provision of critical parts, and reliable maintenance services. Farfan & Mendes significantly contributes to the operational efficiency and advancement of businesses across Guyana's evolving industrial landscape. With a sustained presence, they are committed to powering the nation's industrial development.
Industrial Equipment Distribution and Services in Guyana.
Website: https://www.fmlgy.com/
Frequently Asked Questions
What qualifications or certifications do I need to apply for a Customer Service Representative role in Guyana?
Most employers require at least five CXC subjects including English Language and Mathematics, while a diploma or certificate in business, communications, or customer service can strengthen your application. Experience with Microsoft Office and point-of-sale systems is often valued, but many companies provide on-the-job training for the right candidate.
What are the typical day-to-day responsibilities of a Customer Service Representative in Guyana?
You would handle customer inquiries by phone, email, or in person, process orders and quotations, and resolve complaints or follow up on deliveries. The role also involves maintaining customer records, coordinating with warehouse or sales teams, and ensuring that service standards are met consistently.
What is the local work culture and what expectations do employers in Guyana have for customer service staff?
Guyanese employers generally expect punctuality, a professional appearance, and a courteous, patient attitude when dealing with customers from diverse backgrounds. Teamwork and clear communication are highly valued, and you may be expected to work Saturdays or flexible shifts depending on the company's operating hours.
What career growth or progression can I expect from a Customer Service Representative position?
With strong performance, you can move into senior customer service roles, team lead positions, or supervisory roles within the customer service or sales department. Some representatives also transition into related areas such as sales coordination, account management, or administrative support after gaining product and process knowledge.
What benefits are typically offered to Customer Service Representatives in Guyana?
Benefits vary by employer but commonly include annual leave, sick leave, and NIS contributions, with larger companies sometimes offering medical insurance, pension plans, and performance bonuses. You should confirm the specific package during the interview, as smaller businesses may offer fewer formal benefits.
How do I apply for a Customer Service Representative role in Guyana and what do employers look for?
You can apply by submitting a tailored resume and cover letter directly to the company's HR department or through local job boards and recruitment agencies. Employers typically look for clear communication skills, a customer-focused attitude, reliability, and the ability to handle pressure while maintaining a professional demeanor.
