Company: Express International Incorporated
Location: 27 Hadfield Street Georgetown, Guyana
NATURE AND SCOPE: The Technical Support Specialist (IT Technician) is responsible for installing, maintaining, and repairing hardware & software components of the organization’s computers. SHIFT: 8:30 AM – 5:30 PM
Job Summary
- Employer: Express International Incorporated
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: IT and Technology
- Closing Date: 2026-09-25
Key Responsibilities
- Answer incoming customer calls, determine their requirements, and provide technical support to clients and on-site users.
- Monitor and update Helpdesk requests in real time while proactively addressing client requests and concerns.
- Troubleshoot, diagnose, and resolve hardware, software, and desktop-related issues, including repairing or replacing faulty components where necessary.
- Escalate advanced desktop and technical issues to the appropriate level when required.
- Set up and configure workstations, computers, peripherals, and other IT equipment, ensuring all equipment is properly connected and functional.
- Check computer hardware, including hard drives, mice, keyboards, printers, routers, and other peripherals, to ensure proper functionality.
- Install and configure approved software, drivers, and tools according to work instructions and specifications, with prior approval from the Technical Support Supervisor.
- Provide users with orientation and guidance on operating new software, computer equipment, and related systems.
- Perform daily inventory checks and maintain accurate records of IT equipment.
- Coordinate with the Technical Support Supervisor and team to address network abnormalities and other technical issues in a timely manner.
Requirements
- Relevant IT Certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)
- Diploma in computer-related courses or their equivalent
- Basic knowledge of and experience with small networks
- At least 6 months to 1 year of work experience in a related field of work.
How to Apply
About the Company
Express International Incorporated is a prominent Guyanese company specializing in comprehensive logistics and supply chain management. Based in Georgetown, the company offers a range of critical services including customs brokerage, freight forwarding, warehousing, and transportation solutions. They play a vital role in facilitating international trade and local distribution across Guyana, supporting various sectors, including the burgeoning oil and gas industry. With a focus on efficiency and reliability, Express International ensures seamless movement of goods for businesses operating within and beyond Guyanese borders, contributing significantly to the nation's economic infrastructure.
Connecting Guyana to the world with seamless logistics and customs solutions.
Frequently Asked Questions
What qualifications, certifications, or education are typically required for an IT Technician (Technical Support Specialist) role in Guyana?
A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, though an associate degree plus relevant certifications can also be accepted. Employers often look for certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Practical experience with Windows, Linux, networking, and help‑desk ticketing systems is highly valued.
What are the common day‑to‑day responsibilities of an IT Technician in this position?
You’ll handle user support requests via phone, email, or ticketing systems, diagnosing hardware and software issues. Routine tasks include installing and configuring PCs, managing user accounts, and maintaining inventory of IT assets. You may also assist with network troubleshooting and basic security monitoring.
What is the local work culture and expectations for IT professionals in Guyana?
In Guyana, punctuality and a respectful attitude toward senior staff are important; many offices operate Monday‑Friday with a 9‑5 schedule. Team collaboration is valued, and employees often participate in company‑run volunteer events or community outreach. Clear communication and a willingness to support colleagues across departments are key expectations.
What realistic career progression or growth paths exist for an IT Technician in Guyana?
Starting as a support technician, you can advance to senior support specialist, then to roles such as network administrator or systems analyst. Gaining additional certifications and taking on project responsibilities can accelerate promotion. Many firms offer internal training programs that help employees move into managerial or specialist positions.
What typical benefits can I expect from an IT Technician role in Guyana?
Benefits usually include paid annual leave, sick leave, and a company‑contributed medical aid plan. Some employers also provide pension schemes or retirement contributions, and may offer performance‑based bonuses or profit‑sharing. Additional perks can include flexible working hours or remote‑work options depending on the company.
How should I apply for this role and what do employers in Guyana look for in candidates?
Submit a tailored CV and cover letter through the company’s online portal or via email, highlighting relevant certifications and hands‑on experience. Employers in Guyana look for strong problem‑solving skills, clear communication, and a willingness to learn new technologies. Demonstrating teamwork and a proactive attitude can give you a competitive edge.