Company: Express International Incorporated
Location: 27 Hadfield Street Georgetown, Guyana
NATURE AND SCOPE: The Technical Support Specialist (IT Technician) is responsible for installing, maintaining, and repairing hardware & software components of the organization’s computers. SHIFT: 8:30 AM – 5:30 PM
Job Summary
- Employer: Express International Incorporated
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: IT and Technology
- Closing Date: 2026-09-25
Key Responsibilities
- Answer incoming customer calls, determine their requirements, and provide technical support to clients and on-site users.
- Monitor and update Helpdesk requests in real time while proactively addressing client requests and concerns.
- Troubleshoot, diagnose, and resolve hardware, software, and desktop-related issues, including repairing or replacing faulty components where necessary.
- Escalate advanced desktop and technical issues to the appropriate level when required.
- Set up and configure workstations, computers, peripherals, and other IT equipment, ensuring all equipment is properly connected and functional.
- Check computer hardware, including hard drives, mice, keyboards, printers, routers, and other peripherals, to ensure proper functionality.
- Install and configure approved software, drivers, and tools according to work instructions and specifications, with prior approval from the Technical Support Supervisor.
- Provide users with orientation and guidance on operating new software, computer equipment, and related systems.
- Perform daily inventory checks and maintain accurate records of IT equipment.
- Coordinate with the Technical Support Supervisor and team to address network abnormalities and other technical issues in a timely manner.
Requirements
- Relevant IT Certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)
- Diploma in computer-related courses or their equivalent
- Basic knowledge of and experience with small networks
- At least 6 months to 1 year of work experience in a related field of work.
How to Apply
About the Company
Express International Incorporated is a prominent Guyanese company specializing in comprehensive logistics and supply chain management. Based in Georgetown, the company offers a range of critical services including customs brokerage, freight forwarding, warehousing, and transportation solutions. They play a vital role in facilitating international trade and local distribution across Guyana, supporting various sectors, including the burgeoning oil and gas industry. With a focus on efficiency and reliability, Express International ensures seamless movement of goods for businesses operating within and beyond Guyanese borders, contributing significantly to the nation's economic infrastructure.
Connecting Guyana to the world with seamless logistics and customs solutions.
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Technician (Technical Support Specialist) role in Guyana?
Typically, a diploma or degree in Computer Science, Information Technology, or a related field is required. Relevant certifications such as CompTIA A+, Network+, or Cisco certifications are also highly valued. Some employers may consider candidates with equivalent experience and training.
What are the common day-to-day responsibilities of an IT Technician (Technical Support Specialist) in Guyana?
As an IT Technician, your day-to-day responsibilities will include providing technical support to users, troubleshooting hardware and software issues, and performing routine maintenance tasks. You may also be required to install and configure new hardware and software, and document technical issues and resolutions. Additionally, you may be involved in helping to improve the overall IT infrastructure.
What is the typical work culture and expectations for IT Technicians in Guyana?
In Guyana, IT Technicians are typically expected to work in a fast-paced environment and be responsive to technical issues that arise. Employers often value strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. A professional and customer-focused attitude is also essential in this role.
What are the typical benefits offered to IT Technicians in Guyana?
Typical benefits for IT Technicians in Guyana may include annual leave, sick leave, and medical aid. Some employers may also offer pension plans, life insurance, and other benefits. The specific benefits offered can vary depending on the employer and the individual's level of experience.
How do I apply for an IT Technician (Technical Support Specialist) role in Guyana and what do employers look for?
To apply for an IT Technician role in Guyana, you can search for job openings on popular job boards or company websites, and submit your resume and cover letter. Employers typically look for candidates with relevant technical skills, experience, and certifications, as well as strong communication and problem-solving skills. A well-written resume and cover letter that highlight your technical abilities and customer service skills can help you stand out.
What are the realistic career progression and growth paths for IT Technicians in Guyana?
With experience, IT Technicians in Guyana can move into senior technical roles, such as team lead or supervisor, or specialize in a particular area, such as network administration or cybersecurity. Some may also pursue further education or certifications to transition into related fields, such as IT management or software development. Career advancement opportunities can vary depending on the employer and individual goals.