The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.
Job Summary
- Employer: Eastbank Electrical & Industrial Supplies Inc
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Customer Service
- Closing Date: 2026-10-07
Key Responsibilities
- Greet Customers in a warm and friendly manner
- Answer customer inquiries regarding products and services, suggest information about product and services.
- Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
- Sell products and services.
- Resolve product or service problems by clarifying the customer’s complaint., determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to unsure resolution.
- Receiving and sending of faxes.
- Following up with customers on prices and orders received.
- Attending to customers on the counter and over the phone.
Requirements
- Minimum of five(5) CXC Subjects or Experience in similar field.
How to Apply
Apply by email: isaiahf@eastbankelectrical.com
About the Company
Eastbank Electrical & Industrial Supplies Inc. is a well-established Guyanese company specializing in the distribution of a comprehensive range of electrical and industrial products. Operating from its base in Georgetown, the company serves various sectors, providing essential items such as electrical cables, conduits, lighting fixtures, power tools, safety equipment, and general industrial hardware. They cater to contractors, businesses, and individual customers throughout Guyana, ensuring access to quality supplies for construction, manufacturing, and maintenance projects. With a commitment to reliable service and a diverse inventory, Eastbank Electrical & Industrial Supplies Inc. plays a crucial role in supporting the nation's infrastructural and industrial development.
Your trusted source for electrical and industrial supplies in Guyana.
Frequently Asked Questions
What qualifications or education do I need to become a Customer Service Representative in Guyana?
Most employers require at least five CXC subjects including English and Mathematics, with a focus on communication skills. A certificate or diploma in business administration, customer service, or a related field from institutions like the University of Guyana or private colleges can improve your prospects. Strong computer literacy and proficiency in English are essential, while knowledge of local languages like Creolese is often valued.
What are the typical day-to-day responsibilities of a Customer Service Representative at an electrical supplies company?
You will handle inquiries from contractors, electricians, and retail customers about products, pricing, and availability. Daily tasks include processing orders, managing complaints, coordinating with warehouse and sales teams, and maintaining accurate records using inventory or POS systems. You may also assist with quotations and follow up on deliveries to ensure customer satisfaction.
What is the work culture like for customer service roles in Guyanese companies?
Punctuality and professionalism are highly valued, with standard hours typically from 8:00 AM to 4:30 PM or similar. The culture tends to be hierarchical, so respect for supervisors and senior staff is expected. Building personal relationships with customers is important, as business in Guyana often relies on trust and repeat clientele.
What benefits can I expect as a full-time Customer Service Representative in Guyana?
Benefits vary by employer but commonly include annual leave entitlements as mandated by the Labour Act, usually two to three weeks per year. Some companies offer medical aid schemes, though coverage levels differ significantly. Pension contributions through the National Insurance Scheme are mandatory, with some larger employers providing supplementary private pension plans.
What career progression opportunities exist for Customer Service Representatives in Guyana?
With experience, you can advance to senior representative, team lead, or supervisor positions managing junior staff. Many progress into sales coordination, account management, or procurement roles within the same company. Developing expertise in electrical or industrial products can open paths to specialized technical sales or operations management positions.
How should I apply for a Customer Service Representative position, and what do Guyanese employers look for?
Submit a well-formatted resume and cover letter directly to the company's office or via email, as many Guyanese employers still prefer physical applications. Employers look for strong communication skills, reliability, and familiarity with local business practices. Highlight any experience with inventory systems, cash handling, or customer-facing roles, and be prepared for in-person interviews that may include practical assessments.