Ticket Writers- Georgetown
Company: CAGE Guyana Inc.
Location: Georgetown, Guyana
Company: CAGE Guyana Inc.
Location: Georgetown, Guyana
The position will be responsible for sports wagering including ticket writing, receiving and accounting for cash paid by guests, processing winning tickets and supporting the sports betting and wagering operations by providing efficient and courteous customer service to all guests. Maintains and supports effective staff and customer relations.
Job Summary
- Employer: CAGE Guyana Inc.
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Customer Service
- Closing Date: 2026-09-25
Key Responsibilities
- Courteously greet guests when they arrive at the betting booth.
- Sell and promote Sports Games to all customers.
- Perform account maintenance for players.
- Understand the games and other procedures for playing (Training will be provided).
- Restrict access of others to cash held in custody.
- Responsible personally for cash in drawer and cash till.
- Monitor system operations and promptly report problems to the General Manager.
- Record daily, on betting log, the names, gender, telephone contact, email address and date and time of play, for all customers betting.
- Submit, on a daily basis, the Wager Log to the General Manager.
- Maintains confidentiality regarding customer play.
- Wear the corporate provided polo shirt, with either black pants or black skirt and presents a polished and professional image at all times.
- Consistently strive to build and achieve guest satisfaction.
- Communicates effectively with all co-workers and guest.
Requirements
- Minimum of three (3) CXC or GCE ‘O’ level subjects at General level, including Mathematics.
- Two (2) years’ experience preferably in a sales environment.
- Experience in sports and online gaming would be an asset or a good understanding of sports.
- Must have basic computer knowledge: Email, Internet and Microsoft Excel and Word.
- Good numeracy and literacy skills.
- Customer service-oriented individual, focused on improving the customer experience.
- Good verbal, writing and listening skills.
How to Apply
Apply by email: hr@cageguyana.com
About the Company
CAGE Guyana Inc. is a premier specialized recruitment company dedicated to serving the rapidly expanding oil and gas, and mining industries across Guyana. As a pivotal talent solutions provider, the company excels in connecting both local and international professionals with critical opportunities within these dynamic sectors. Operating directly within Guyana, CAGE Guyana Inc. leverages its deep understanding of regional market needs to facilitate skilled workforce placements. The firm is committed to supporting the growth of Guyana's resource economy by matching top-tier talent with industry-leading companies. While a subsidiary of the South African-based CAGE group, its operations are distinctly focused on fostering career development and operational excellence within the Guyanese landscape.
Specialized Recruitment for Guyana's Oil & Gas and Mining.
Frequently Asked Questions
What qualifications or certifications are typically required for a Ticket Writer at CAGE Guyana Inc.?
A bachelor's degree in communications, business, or a related field is preferred, but many employers also accept a diploma or relevant work experience. Strong written and verbal communication skills, proficiency in English, and basic computer literacy are essential. Some positions may require familiarity with ticketing software or customer service platforms.
What are the common day‑to‑day responsibilities of a Ticket Writer?
Ticket writers are responsible for creating, updating, and managing support tickets, ensuring accurate documentation of customer issues. They collaborate with technical teams to gather information and draft clear, concise solutions or escalation paths. Daily tasks also include prioritizing tickets, monitoring response times, and maintaining knowledge base articles.
What is the local work culture and expectations for customer service roles in Guyana?
In Guyana, punctuality and a respectful attitude are highly valued in the workplace. Employees are expected to maintain a professional demeanor while collaborating across departments, often in a team‑oriented environment. Flexibility to work occasional overtime during peak periods is common, especially in customer service roles.
What realistic career progression or growth paths exist for a Ticket Writer in Guyana?
Starting as a ticket writer can lead to roles such as senior support specialist, team lead, or customer success manager, depending on performance and skill development. Gaining certifications in customer service or ITIL can accelerate advancement. Many companies offer internal training programs to help employees move into higher responsibility positions.
What typical benefits can a Ticket Writer expect in Guyana?
Typical benefits for customer service roles in Guyana include paid annual leave, sick leave, and access to a company medical aid plan. Some employers also offer pension schemes or retirement contributions, though this varies by organization. Additional perks may include training allowances, performance bonuses, and flexible working arrangements.
How should I apply for a Ticket Writer position and what do employers in Guyana look for?
To apply, submit a tailored resume and cover letter through the company’s online portal or via email, highlighting relevant experience and communication skills. Employers in Guyana look for candidates with strong problem‑solving abilities, a customer‑centric mindset, and proficiency in using ticketing systems. Demonstrating teamwork, adaptability, and a willingness to learn can set you apart.