Job Summary
- Employer: Prochant Guyana
- Job Type: Full-time
- Location: Linden, Guyana
- Category: Information Technology
- Closing Date: 2026-10-14
Key Responsibilities
- Provide onsite L1/L2 technical support for desktop, laptop, hardware, software, network, and user-related issues.
- Manage and resolve IT support tickets within the defined SLA and escalate complex issues to the appropriate IT team.
- Troubleshoot Windows OS, application, connectivity, printer, peripheral, and basic network-related issues.
- Support user onboarding and offboarding, including system setup, access coordination, and asset allocation/collection.
- Configure and deploy desktops, laptops, and other IT equipment for new and existing employees.
- Monitor basic network and infrastructure availability and coordinate with the central IT team or vendors during outages.
- Maintain accurate IT asset inventory and track asset allocation, movement, replacement, and return.
- Perform routine checks of IT equipment, network devices, internet connectivity, UPS/power-related equipment, and other site infrastructure.
- Assist users with VPN, VDI, MFA, Microsoft 365, and other approved business applications.
- Follow Prochant IT security policies and immediately escalate any security incidents or suspicious activities.
- Coordinate with client IT teams when issues are related to client applications, connectivity, or external environments.
- Coordinate with local ISPs and IT vendors when onsite support or replacement is required.
- Provide IT support during business-critical activities and assist during weekends or outside normal working hours when required.
- Maintain documentation for recurring issues, configurations, inventory, and troubleshooting procedures.
Requirements
- Required basic knowledge in network, routing, OSI model, Cloud computing, Firewall, Security and Switches
- Good Knowledge of hardware and ability to work with desktop and Laptop machines.
- Hands-on knowledge in OS installation and configuration of all versions of Windows
- Ability to handle day-to-day ticketing process and floor operations.
- Should have the ability to analyze and narrow down the issue for a quick resolution.
- Proficient in handling the day-to-day asset transaction and Site inventory.
- Proficient in Asset management.
- Able to process new asset deployment.
- Flexible to work on weekends at the time of requirement
- Need effective communication skills to work with operations users and other departments and understand the issues clearly.
- To be able to escalate and communicate with the client IT teams for External Environment issues.
- Should be a Team Player, understand the team dynamic, and work with the team
How to Apply
Frequently Asked Questions
What qualifications or certifications are typically required for an IT Support Associate role in Guyana?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like the University of Guyana or GTI. Certifications such as CompTIA A+, Network+, or Microsoft Azure Fundamentals are highly valued and can improve your prospects. Practical experience through internships or personal projects often compensates for limited formal credentials.
What are the typical day-to-day responsibilities of an IT Support Associate at a company like Prochant Guyana?
Daily tasks include troubleshooting hardware and software issues, managing user accounts, maintaining network connectivity, and providing helpdesk support to staff. You will also document incidents, perform routine system updates, and assist with IT asset management. Strong customer service skills are essential since you'll interact directly with employees across departments.
How does workplace culture in Guyana typically affect IT support roles?
Guyanese workplaces value respect for hierarchy and clear communication, so reporting structures and formal protocols are usually followed. Punctuality and reliability are important, though flexibility with overtime during system outages is often expected. Building collegial relationships across departments helps you resolve issues faster and advance professionally.
What career progression opportunities exist for IT Support Associates in Guyana?
With experience, you can advance to Senior IT Support Specialist, Systems Administrator, or IT Manager roles within three to five years. Pursuing advanced certifications in cloud platforms, cybersecurity, or network engineering accelerates promotion prospects. Some professionals transition into specialized fields like database administration or software development with additional training.
What benefits are commonly offered for IT Support Associate positions in Guyana?
Standard benefits typically include paid annual leave, sick leave, and national insurance contributions as required by Guyanese labor law. Larger employers may offer private medical insurance, pension schemes, or professional development allowances. Benefit packages vary significantly by company size and sector, so reviewing employment contracts carefully is advisable.
How should I apply for IT Support Associate roles in Guyana, and what do employers prioritize?
Apply through local job boards like Guyana Jobs, Stabroek News classifieds, or company career portals with a tailored CV highlighting technical competencies and problem-solving examples. Employers prioritize candidates with demonstrated troubleshooting experience, strong communication skills, and willingness to learn emerging technologies. Including references from previous supervisors or internship coordinators strengthens your application considerably.