Job Summary
- Employer: Prochant Guyana
- Job Type: Full-time
- Location: Linden, Guyana
- Category: Information Technology
- Closing Date: 2026-10-14
Key Responsibilities
- Provide onsite L1/L2 technical support for desktop, laptop, hardware, software, network, and user-related issues.
- Manage and resolve IT support tickets within the defined SLA and escalate complex issues to the appropriate IT team.
- Troubleshoot Windows OS, application, connectivity, printer, peripheral, and basic network-related issues.
- Support user onboarding and offboarding, including system setup, access coordination, and asset allocation/collection.
- Configure and deploy desktops, laptops, and other IT equipment for new and existing employees.
- Monitor basic network and infrastructure availability and coordinate with the central IT team or vendors during outages.
- Maintain accurate IT asset inventory and track asset allocation, movement, replacement, and return.
- Perform routine checks of IT equipment, network devices, internet connectivity, UPS/power-related equipment, and other site infrastructure.
- Assist users with VPN, VDI, MFA, Microsoft 365, and other approved business applications.
- Follow Prochant IT security policies and immediately escalate any security incidents or suspicious activities.
- Coordinate with client IT teams when issues are related to client applications, connectivity, or external environments.
- Coordinate with local ISPs and IT vendors when onsite support or replacement is required.
- Provide IT support during business-critical activities and assist during weekends or outside normal working hours when required.
- Maintain documentation for recurring issues, configurations, inventory, and troubleshooting procedures.
Requirements
- Required basic knowledge in network, routing, OSI model, Cloud computing, Firewall, Security and Switches
- Good Knowledge of hardware and ability to work with desktop and Laptop machines.
- Hands-on knowledge in OS installation and configuration of all versions of Windows
- Ability to handle day-to-day ticketing process and floor operations.
- Should have the ability to analyze and narrow down the issue for a quick resolution.
- Proficient in handling the day-to-day asset transaction and Site inventory.
- Proficient in Asset management.
- Able to process new asset deployment.
- Flexible to work on weekends at the time of requirement
- Need effective communication skills to work with operations users and other departments and understand the issues clearly.
- To be able to escalate and communicate with the client IT teams for External Environment issues.
- Should be a Team Player, understand the team dynamic, and work with the team
How to Apply
Frequently Asked Questions
What qualifications or certifications do I need to become an IT Support Associate in Guyana?
Most employers require a Diploma or Associate Degree in Information Technology, Computer Science, or a related field from institutions like the University of Guyana or Guyana Technical Institute. Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate are highly valued and can improve your prospects. Practical experience through internships or personal projects often compensates for limited formal credentials.
What are the typical day-to-day responsibilities of an IT Support Associate at a company like Prochant Guyana?
You will troubleshoot hardware and software issues for employees, manage user accounts and access permissions, and maintain network infrastructure and system updates. Daily tasks include responding to helpdesk tickets, setting up workstations for new hires, and documenting technical procedures. You may also assist with cybersecurity measures and data backup protocols.
How does workplace culture in Guyana affect IT support roles, and what expectations should I be prepared for?
Guyanese workplaces value respect for hierarchy and clear communication, so you should expect to report issues through proper channels and maintain professional relationships across departments. Punctuality and reliability are essential, as IT downtime directly impacts business operations. Many organizations expect flexibility to handle urgent technical problems outside standard hours when necessary.
What career progression opportunities exist for IT Support Associates in Guyana?
With experience, you can advance to Senior IT Support Specialist, IT Systems Administrator, or Network Administrator roles. Some professionals transition into cybersecurity, cloud computing, or database management by pursuing additional certifications. Larger companies and international firms operating in Guyana often provide structured pathways to IT management positions.
What benefits are typically offered to full-time IT Support Associates in Guyana?
Standard benefits usually include annual leave entitlements per Guyanese labor law, medical aid or health insurance coverage, and contributions to the National Insurance Scheme. Some employers offer additional perks such as professional development allowances, performance bonuses, or pension plans. Benefits vary significantly between local companies and international organizations, so it is advisable to clarify specifics during the interview process.
How should I apply for IT Support Associate positions in Guyana, and what do employers typically look for in candidates?
Apply through local job boards such as the Guyana Chronicle classifieds, CaribbeanJobs.com, or company career pages, ensuring your resume highlights technical skills and problem-solving examples. Employers prioritize candidates with strong communication abilities, patience with non-technical users, and demonstrated hands-on experience with Windows environments and common business applications. Prepare for practical assessments or scenario-based questions during interviews to demonstrate your troubleshooting approach.