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9 hours ago
We are seeking a versatile and proactive Operations Assistant to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and can seamlessly switch between customer service, administrative duties, and operational tasks. You will be a point of contact for customers, handle package processing, assist with cashier duties, and provide support across different roles as needed.
Job Summary
- Employer: Belco Eximport
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Operations
- Closing Date: 2026-10-30
Key Responsibilities
- Customer Service Handle customer inquiries via phone, email, social media, and in-person (walk-ins) .
- Provide accurate information on shipping rates, delivery times, and company services.
- Resolve customer complaints or escalate issues when necessary.
- Always maintain a friendly and professional demeanour.
- Shipping & Logistics Support Input package details into the company’s shipping software.
- Verify shipping labels and documentation for accuracy.
- Assist with sorting, organizing, and preparing outgoing/incoming shipments.
- Cashier & Administrative Duties Process payments (cash, card, digital) for shipping services and retail purchases (if applicable).
- Maintain a balanced cash drawer and generate daily transaction reports.
- Assist with basic office tasks (filing, data entry, inventory checks).
Requirements
- Experience: 1+ year in customer service, shipping/logistics, or retail (preferred but not mandatory).
- Tech-Savvy: Comfortable using shipping software, QuickBooks system, and social media platforms.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Ability to pivot between tasks and learn new processes quickly.
- Organizational Skills: Strong attention to detail and time management.
How to Apply
Apply by email: support@belcoeximport.com
About the Company
Belco Eximport Ltd. is a well-established Guyanese company operating primarily out of Georgetown, serving the nation's dynamic market. Specializing in the import and export of a wide array of general merchandise, the company plays a crucial role in bringing diverse goods to consumers and businesses across Guyana. Their extensive product portfolio often includes electronics, household items, and various consumer goods, meeting local demands. Committed to fostering robust trade, Belco Eximport facilitates seamless global connections, strengthening Guyana's commercial landscape. This dedication ensures the continuous availability of essential and desired products within the local economy.
Your trusted gateway for diverse imports and exports in Guyana.
Frequently Asked Questions
What qualifications or education do I need to become an Operations Assistant at a company like Belco Eximport in Guyana?
Most employers require at least five CXC subjects including Mathematics and English, with a preference for additional passes in Principles of Accounts or Business Studies. A certificate or diploma in Business Administration, Logistics, or Supply Chain Management from institutions like the University of Guyana or the Guyana School of Agriculture strengthens your application. Previous experience in warehousing, inventory, or administrative roles is often valued even without formal qualifications.
What are the typical day-to-day responsibilities of an Operations Assistant?
You will coordinate shipments and deliveries, maintain inventory records, and liaise with customs brokers and shipping agents at the wharf or airport. Daily tasks include processing documentation, tracking orders, assisting with stock counts, and supporting the operations manager with scheduling and vendor communications. Accuracy and attention to detail are essential when handling import/export paperwork and ensuring compliance with Guyana Revenue Authority requirements.
What is the work culture like for Operations roles in Guyanese companies?
Operations roles typically demand punctuality, reliability, and flexibility to handle urgent shipments or delays at the port. Hierarchies are generally respected, with clear reporting lines to supervisors or managers, but teamwork across departments is expected. You should anticipate occasional extended hours during peak shipping periods, especially around crop seasons or major import cycles.
What career progression opportunities exist for an Operations Assistant in Guyana?
With experience and additional training, you can advance to Operations Coordinator, Warehouse Supervisor, or Import/Export Manager positions. Pursuing professional certifications such as those offered by the Chartered Institute of Logistics and Transport (CILT) or the Guyana Manufacturing and Services Association opens doors to senior roles. Some assistants transition into procurement, supply chain management, or establish their own customs brokerage or logistics consulting businesses.
What benefits should I expect as a full-time Operations Assistant in Guyana?
Standard benefits typically include annual leave as mandated by the Labour Act, usually two to three weeks after one year of service, and paid public holidays. Many established companies provide group medical insurance and contribute to the National Insurance Scheme (NIS) pension. Larger employers may offer additional perks such as transportation allowances, meal subsidies, or performance bonuses, though this varies significantly by company size and sector.
How should I apply for an Operations Assistant position, and what do Guyanese employers look for?
Submit a concise one-page CV with a cover letter highlighting relevant experience, delivered in person or via email as specified in the job advertisement. Employers value candidates who demonstrate familiarity with local shipping procedures, proficiency in Microsoft Office, and strong communication skills for dealing with international suppliers and local authorities. Prepare for interviews by researching the company's import/export activities and be ready to discuss how you would handle common operational challenges like port delays or documentation errors.