This job contributes to Company success by assisting the Store Manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Company Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Company’s guiding principles
Minimum of 5 CXC Passes or equivalent
Minimum of 3 years Customer service experience in a retail or restaurant environment
Proficient in Microsoft Office Suite
Post secondary school qualification in Hospitality and Business/HR Management would be an asset.
Job Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Delivers legendary service that meets and exceeds all customers’ expectations
Ethics and Integrity
Adheres to Company values, beliefs and principles during good and bad times
Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
Dealing with Ambiguity
Able to successfully function during times of uncertainty and changing priorities
Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
Builds effective relationships with all people; up, down and sideways, inside and outside of Company
Gets results and achieves goals
Acts with integrity, honesty and knowledge that promote the culture, values and mission of the Company.
Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to the Store Manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the Store Manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties, as assigned.
Follows Company operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
Follows up with Baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the Store Manager to find new, creative and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift
- Job Application Details APPLY NOW Applications Must be sent to [email protected] on or before the closing date Shortlisted candidates will be contacted for interview