ASSOCIATE, RECEPTIONIST – Qualfon Providence Campus

ASSOCIATE, RECEPTIONIST

Experience

1. Previous Receptionist Experience:
   • Prior experience working in a reception or front desk role.
   • Familiarity with office procedures and equipment.
   • Customer Service Experience:
     • Experience in customer-facing roles emphasizing client interaction and service.
     • Background in handling high-volume inquiries and transactions.
     • Administrative Experience:
       • Background in performing administrative tasks such as data entry, filing, and record keeping.
       • Experience managing office supplies and inventory.
       • Experience in Diverse Work Environments:
         • Experience working in various industries (e.g., healthcare, corporate, hospitality) enhances adaptability.
         • Familiarity with different cultural backgrounds improves communication and service.
           Developing and highlighting these skills and experiences can significantly enhance the effectiveness and professionalism of a receptionist, making them an invaluable asset to any organization.

Main Objectives and Duties:

1. Answering incoming calls

• Attend phone calls in the name of the company.
• Identify caller needs and transfer to the respective department/person.
• Understand and domain the internal/international company phone directory.

2. Welcoming visitors

• Welcome visitors with a smile and with a service attitude
• Assist visitors on their needs
• Contact the individual whom the visitor wishes to see

3. General attention services

• Attend every one (employees/visitors) on their needs, questions, support within the position scope of activities.
• Support HD Manager on reports, or related activities
• Other related and assigned activities in regards of visitors’ attendance and general information provision to employees.