The Siskin Group Inc. is seeking a motivated, customer-focused Customer Support Associate to join our growing team. This is a full-time position based in Guyana, working Monday to Friday, 12:00 PM – 8:00 PM , supporting both local and international clients. The successful candidate will provide exceptional customer service through phone, email, and online platforms, assist with appointment scheduling, onboard new clients, and contribute to the smooth day-to-day operations of the company. This role is ideal for someone who is organized, proactive, and enjoys working in a fast-paced environment.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-07-17
Key Responsibilities
- Provide professional and courteous customer support via phone, email, and online messaging.
- Respond promptly to customer inquiries and provide accurate information.
- Schedule, reschedule, and manage client appointments.
- Onboard new clients and ensure all required information is collected.
- Maintain accurate records and update company systems.
- Collaborate with team members to achieve operational goals.
- Take initiative to identify and resolve customer concerns.
- Support continuous improvement of customer service processes.
- Perform other administrative and customer support duties as assigned.
Requirements
- Minimum of 5 CSEC subjects , including English Language and Mathematics .
- Certificate, Diploma, or tertiary education in Business, Customer Service, Administration, or a related field is an asset.
- Fluency in Spanish (spoken and written) is required .
- Previous experience in customer service, administrative support, or a call center environment is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work under pressure.
- Strong problem-solving and decision-making skills.
- Reliable, professional, and able to work independently and as part of a team.
- Willingness to learn and cross-train in different operational areas.
How to Apply
Apply by email: [email protected]
About the Company
The Siskin Group Inc. is a company that maintains a presence and operates within Guyana. It demonstrates a strong commitment to overseeing daily operations across its functions. The organization places significant emphasis on fostering robust customer relations, a dedication exemplified by its devoted Customer Support Lead. Through its skilled personnel, The Siskin Group Inc. is focused on upholding high standards in both client interactions and overall operational efficiency. The company contributes to establishing strong operational frameworks and ensuring client satisfaction within the Guyanese market.
Dedicated customer support and operational leadership in Guyana.
Website: https://thesiskingroup.com/about/
Frequently Asked Questions
What qualifications and education are typically needed for a Bilingual Customer Support Associate role in Guyana?
A strong command of both Spanish and English, particularly in verbal and written communication, is essential. While a high school diploma is often sufficient, previous customer service experience or a relevant post-secondary certificate can be a significant advantage. Employers also look for good computer literacy and problem-solving skills.
What are the common day-to-day responsibilities for a Bilingual Customer Support Associate in Guyana?
You would typically handle customer inquiries, resolve issues, and provide information via phone, email, or chat in both Spanish and English. This involves documenting interactions, maintaining customer records, and ensuring a high level of customer satisfaction. Shift work is often involved to cover various time zones for international clients.
What can I expect regarding the work culture and expectations for customer support roles in Guyana?
Guyanese workplaces value professionalism, punctuality, and a strong work ethic. In customer support, a helpful and patient demeanor is crucial, alongside adaptability to different customer needs and potential shift schedules. Respect for colleagues and supervisors is also a key aspect of the local professional environment.
What realistic career progression paths are available for a Bilingual Customer Support Associate in Guyana?
Successful associates can often advance to senior agent positions, team lead roles, or even supervisor within the customer service department. Opportunities might also extend to training, quality assurance, or other administrative roles if you demonstrate strong performance and additional skills. Continuous learning and professional development can unlock further advancement.
What typical benefits can a Bilingual Customer Support Associate expect in Guyana?
Standard benefits usually include contributions to the National Insurance Scheme (NIS), paid vacation leave, and sick leave as mandated by Guyanese labour laws. Some employers, particularly larger companies, may also offer private health insurance, performance bonuses, or employee wellness programs. Pension schemes are less common for entry-level roles but can be part of comprehensive packages.
What should I emphasize when applying for this role in Guyana, and what do employers look for?
Highlight your fluency in both Spanish and English, along with any customer service experience, even if informal. Employers in Guyana seek candidates who demonstrate excellent communication skills, a positive attitude, and reliability. Be prepared to showcase your ability to handle diverse customer interactions professionally.
