Job Summary
- Type: full-time
- Location: Georgetown
- Category: Business Analysis
- Closing Date: 2026-09-02
Key Responsibilities
- Keen360 is looking for team-oriented professionals who will bring high energy and a friendly disposition to the work that we do for our clients each day.
- While Keen360 requires that our team members possess an understanding of IT applications and business workflows, we place even higher value on the qualities of being self-motivated and self-managing for the responsibilities of developing skills and making our clients successful.
- This role combines the classic IT roles of a Business Analyst and a Configurator/Developer, with the difference that no-code configuration does not require mastery of any computer language or development framework.
- The key skills are the abilities to design workflows, understand entity relationships, and build reports or dashboards.
- Anyone who understands SQL and can produce pseudo-code, even if they are not adept at writing SQL statements and producing code themselves, is a suitable candidate from a technical perspective for the role that we are seeking to fill.
Requirements
- Should possess a degree in Computer Science, Information Technology, Information Systems, or a related field;
- Should possess prior working experience, though university graduates with Computer Science and IT-related degrees are eligible for consideration;
- Should possess experience in modeling processes and capturing system requirements;
- Must possess experience in building reports (even if only as MS Excel charts and graphs);
- Must be comfortable with understanding and modeling relationships amongst objects or entities in a database-driven system;
- Must possesses strong analytical and problem-solving skills;
- Must be willing to work flexible hours as we work with clients in different locations and time zones across the globe;
- Must be a good communicator to clients, colleagues, and managers;
- Must present a professional, consultant-like persona;
- Must be willing to accept performance feedback for purposes of professional growth as a consultant and configurator;
- Must be self-motivated and self-managing for learning new skills and delivering service to Keen360 clients;
- May possess familiarity with any Customer Relationship Management (CRM) software as a plus factor;
- and May possess skills and experience in classic IT technical development as a strong plus factor.
How to Apply
About the Company
Keen360 Guyana Inc. is a prominent technology solutions provider based in Georgetown, dedicated to empowering local businesses across the nation. As a subsidiary of the US-based Keen360, the company specializes in delivering a comprehensive suite of services tailored for the Guyanese market. These offerings include Managed IT, Voice over IP (VoIP), robust cybersecurity, cloud integration, data analytics, and professional web development. Keen360 Guyana is committed to driving digital transformation, ensuring enterprises can leverage cutting-edge technology to enhance efficiency and foster sustainable growth within the Guyanese economy.
Empowering Guyanese businesses with innovative technology solutions.
Frequently Asked Questions
What qualifications or certifications are typically required for a Business and Configuration Analyst role in Guyana?
A bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field is commonly expected. Professional certifications such as CBAP (Certified Business Analysis Professional) or ECBA (Entry Certificate in Business Analysis) are increasingly valued, especially by multinationals and larger local firms operating in Georgetown. Local employers also recognise relevant experience and training from institutions like the University of Guyana or GTTI, particularly when paired with strong analytical and documentation skills.
What does a typical day look like for a Business and Configuration Analyst working in Guyana?
You’ll likely spend time gathering requirements from stakeholders across departments—often via face-to-face meetings or virtual sessions—documenting processes, mapping workflows, and configuring business software (e.g., ERP or CRM systems). In Guyana, analysts frequently support both local operations and regional teams, requiring adaptability to varying communication styles and occasional travel between Georgetown, Linden, or New Amsterdam offices. Strong Excel, SQL, and basic system configuration exposure (e.g., SAP, Oracle, or low-code platforms) are routinely used tools.
How does the local work culture in Guyana influence expectations for this role?
Respect for hierarchy and relationship-based communication are important—building trust with stakeholders often precedes formal process discussions. Punctuality is valued, though flexibility around meeting times may occur due to infrastructure factors like power outages or internet reliability, especially outside Georgetown. Employers expect professionalism, clear written communication in English, and cultural awareness when engaging with diverse ethnic and linguistic groups across the country.
What realistic career progression paths exist for Business and Configuration Analysts in Guyana?
With 2–4 years’ experience, many advance to Senior Business Analyst, Solutions Architect, or Project Coordinator roles—especially within growing sectors like financial services, logistics, or public-sector digital transformation initiatives. Some transition into internal IT leadership or consultancy, supported by local professional networks like the Guyana Information Technology Association (GITA). Continued learning through online courses or regional certifications helps open doors to remote opportunities with Caribbean or international firms.
What benefits can I realistically expect in this role in Guyana?
Standard statutory benefits include 21 days of annual leave, paid public holidays, and contributions to the National Insurance Scheme (NIS). Many mid- to large-sized employers offer private medical coverage (often with co-pay), pension plans (beyond NIS), and occasional professional development allowances. Remote or hybrid arrangements are emerging but remain employer-dependent, with most roles still requiring core office presence in Georgetown or major regional centres.