Common Services Clerk (Receptionist) – Government of Canada

Summary of Duties:

The High Commission of Canada in Georgetown, Guyana is hiring a Common Services Clerk (CSC) to provide clerical and administrative support in the following area:  Reception and Program Support.

The Common Services Clerk will perform some or all of the following duties:

1.  Provide reception services, including receiving or making phone calls, updating telephone and contact lists and welcoming and directing visitors to the

High Commission.

2.  Provide mail services, including shipping, receiving and distribution

3. Provide administrative support to the Common Services Assistant responsible for Vehicle Fleet Coordination.

Area of Selection:

Open to internal and external applicants who are legal residents or citizens of Guyana, who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the High Commission of Canada in Guyana will not reimburse relocation costs under any circumstance and that the High Commission does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process.

Education:

Candidates will be required to provide proof of the completion of their education.

Candidates will be required to provide proof of successful completion of secondary school or equivalent. As well, candidates must have a minimum of 5 passes at grades 1-4 including Mathematics and English.

Language:

• An advanced proficiency level in English (reading, writing, comprehension and speaking).

Experience:

1.  Relevant and recent work experience at a diplomatic mission, international organization or private company.

2.  Relevant and recent experience working with the general public to provide front-line client service.

*Recent experience is defined as within the last three (3) years.

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

1.  Knowledge of standard administrative practices

2.  Knowledge of switchboard operation and equipment

Competencies:

1.  Effective interpersonal skills

2.  Client-service orientation

3.  Sound judgement

4.  Adaptability and flexibility

Abilities: 

1.  Communicate clearly in English, both orally and in writing

2.  Ability to prioritize tasks

3.  Appropriate reaction to stressful situations

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

1.  Ability to communicate in French (orally and in writing)

2.  A Bachelor’s degree.

Operational Requirements:

• Hours of work: Normal hours of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week. The successful candidate must be willing to work overtime on occasion and when required.
• Location of work: Work is normally performed on-site with some limited flexibility for teleworkin

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

– Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

– Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

How to Apply

• You must submit your application using the “Apply online” function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to [email protected] prior to the closing date. Failure to do so will result in the application being rejected.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that The High Commission of Canada to Guyana does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at [email protected] to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at The High Commission of Canada to Guyana which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.