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CONATACT CENTER PROFESSIONAL – Qualfon Providence Campus



VACANCY

DESCRIPTION

Our Qualfon Mission:

  • Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon care coaches
  • Company computer provided while working with us
  • Set work schedules
  • Medical, dental benefits, vision, and life & accident insurance for full-time employees
  • Opportunities to earn additional income through incentives
  • Paid time off(PTO)
  • We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

REQUIREMENTS

  • 1 -2 years of customer service experience, preferred but not required
  • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
  • Excellent verbal and written communication skills.
  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

RESPONSIBILITIES

  • Respond to customer inquiries via inbound and outbound calls
  • Processing payments, cancellations, resolving billing issues and inquiries.
  • Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
  • Follow scripting to promote recurring payments and self-service options
  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

REMUNERATION/BENEFITS

  • New and improve pay structure with monthly bonus
  • Shift differentials (morning, mid and evening)
  • Opportunities to earn more with our Employee Referral Bonus program
  • Free Transportation for late shifts
  • Career advancement opportunities in various fields
  • Yearly merit increase
  • Health Insurance
  • Maternal Care
  • Continuous training and development at all levels
  • Free accredited higher education programs through Qualfon University
  • Opportunities to volunteer with your co-workers
  • Numerous Fun@work clubs
  • On site non-denominational chapel

 

 



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