CONTACT CENTER PROFESSIONAL – Qualfon Providence Campus

Our Qualfon Mission:

• Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Company computer provided while working with us
• Set work schedules
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Opportunities to earn additional income through incentives
• Paid time off(PTO)
• We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

• 1 -2 years of customer service experience, preferred but not required
• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

• Respond to customer inquiries via inbound and outbound calls
• Processing payments, cancellations, resolving billing issues and inquiries.
• Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
• Follow scripting to promote recurring payments and self-service options
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

• New and improve pay structure with monthly bonus
• Shift differentials (morning, mid and evening)
• Opportunities to earn more with our Employee Referral Bonus program
• Free Transportation for late shifts
• Career advancement opportunities in various fields
• Yearly merit increase
• Health Insurance
• Maternal Care
• Continuous training and development at all levels
• Free accredited higher education programs through Qualfon University
• Opportunities to volunteer with your co-workers
• Numerous Fun@work clubs
• On site non-denominational chapel