CUSTOMER SERVICE ASSOCIATE – EXPRESSS INTERNATIONAL INCORPORATED

The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.

REQUIREMENTS

• 5 successful passes or more at CSEC or equivalent; Diploma in a related field preferred.
• Ability to multi-task and be flexible in a fast-paced environment.
• Excellent communication skills are needed.
• Successful completion of a customer service qualifications and training course

RESPONSIBILITIES

• Receive and respond to inbound telephone calls.
• Properly document all internal and external systems and maintain a record of all events pertaining to each request.
• Act as a liaison between customers, clients, and service providers.
• Timely communication provided to each internal department to address issues and/or complaints.
• Escalate issues per established procedures.
• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
• Required to successfully complete a customer service training course, which includes paid training for your first two weeks.