In this dual role, the CSR/Cashier will be responsible for providing exceptional customer service while efficiently handling transactions at the checkout counter and addressing customer inquiries and concerns. The CSR/Cashier will ensure that the store’s shelves are properly replenished with merchandise and labelled to maintain an appealing and organized display for customers. Additionally, the CSR/Cashier, depending on their role for the shift will rotate products to ensure older items are sold first (known as FIFO – First In, First Out), remove damaged or expired goods, and assist with inventory management tasks. This role requires the candidate to be trustworthy and possess the ability to work efficiently without sacrificing accuracy.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-07-17
Key Responsibilities
- Greet customers, answer inquiries about products, services, and store policies, and aid in locating items within the store.
- Process transactions for purchases made by customers, handle cash, credit, or debit card payments, cheque or any other payment method and provide accurate change where applicable.
- Operate the cash register or POS system efficiently, scanning items, entering prices, and processing discounts or promotions.
- Balance cash register drawers along with the Manager on Shift at the beginning and end of shifts, reconcile sales receipts with cash and card transactions.
- Keep cash drawers locked and secured at all times.
- Restock shelves with merchandise, monitor inventory levels, and report any shortages or discrepancies to management.
- Ensuring that all products are properly stocked, labeled, and priced.
- Stay informed about the products and services offered by the store, including over-the-counter medications, health and wellness products, and other items.
- Inform customers about ongoing promotions, discounts, or loyalty programs, and encourage them to participate.
- Keep the checkout area clean and organized, ensuring that display areas are tidy.
- With authorization from the manager process returns or exchanges according to store policies, inspecting items for damage or defects, and issuing refunds or store credit.
- Handle customer complaints or concerns professionally, escalating issues to management when necessary to ensure customer satisfaction.
- Adhere to all legal and regulatory requirements, including age restrictions for certain products and privacy laws regarding customer information.
- Assist with setting up product displays, arranging merchandise attractively to promote sales, and rotating stock to ensure freshness and visibility.
- Monitor the store for suspicious behavior or potential theft and take appropriate action to prevent loss or damage to merchandise.
- Follow safety protocols and procedures to ensure a safe working environment for both employees and customers, including proper handling of hazardous materials (where applicable) and adherence to sanitation guidelines.
- Assist with training new CSRs/Cashiers on store procedures, POS operation, and customer service techniques, and provide ongoing support and guidance as needed.
- Maintain organization behind the checkout counter, storing necessary supplies, such as bags, receipt paper, and promotional materials, in designated storage areas to maximize efficiency and minimize clutter.
- Work collaboratively with other store staff members, including pharmacists, pharmacy technicians, and fellow CSRs/Cashiers to ensure smooth operations and excellent customer service.
Requirements
- A minimum of five (5) subjects CXC including English and Mathematics
- A minimum of 2 years’ retail Cashier experience.
- Experience in sale of pharmaceuticals is not a requirement but would be an asset.
- Must have experience in handling cash transactions, operating a cash register or point-of-sale (POS) system, and providing accurate change.
- Ability to interact with customers in a friendly, helpful, and professional manner.
- Willingness to work flexible schedule, including extended days, holidays, evenings, and weekends.
- Must be disciplined and be able to work in a team-based environment.
- Customer Service Orientation
- Strong Communication and interpersonal Skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong problem-solving skills
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications and experience are typically required for a Customer Service Representative/Cashier role in Guyana?
Generally, a CSEC pass in English and Mathematics is expected, along with strong communication skills. Previous experience in a customer service or cashier role, especially within a retail or service-oriented environment, is highly beneficial.
What are the primary day-to-day responsibilities of a Customer Service Representative/Cashier in a Guyanese context?
You'll typically handle customer inquiries, process transactions accurately, and maintain a tidy service area. This often involves assisting customers with product information, resolving minor issues, and ensuring a positive experience.
What is the typical work culture and what are the expectations for this role in Guyana?
Punctuality, a professional appearance, and a friendly, respectful demeanor are highly valued in Guyanese workplaces. Employers expect strong interpersonal skills and a proactive approach to problem-solving, often adapting to diverse customer needs.
What are the realistic career progression opportunities for a Customer Service Representative/Cashier in Guyana?
Successful individuals often progress to supervisory roles, team leader positions, or even into administrative or specialized departmental roles within the company. Many use this role to build foundational skills for future growth in various industries.
What common benefits can job seekers typically expect for a Customer Service Representative/Cashier role in Guyana?
Standard benefits often include annual leave and sick leave as per Guyanese labour laws. Some employers may offer additional benefits like medical assistance or contributions to a pension scheme, varying by the company's size and policy.
What is the best way to apply for such roles in Guyana, and what do employers typically look for in applicants?
Most applications require a detailed resume and cover letter, often submitted via email or directly at the company. Employers seek candidates with strong communication skills, a positive attitude, and a proven ability to handle customer interactions effectively and responsibly.
