Job Summary
- Employer: One Communications
- Job Type: Full-time
- Location: New Amsterdam, Guyana
- Category: Customer Service
- Closing Date: 2026-10-14
Key Responsibilities
- Deliver exceptional customer experience aligned with the company’s mission of customer centricity.
- Maintain excellent knowledge of all company products, services, promotions, and sales campaigns.
- Promote and sell ONE products and services to achieve set sales targets.
- Accurately process sales transactions in accordance with company standards.
- Adhere to Walk-Out-Working procedures and First Contact Resolution (FCR) practices.
- Accept payments for products and services.
- Maintain accountability for all inventory assigned and in-hand.
- Encourage customer adoption and usage of kiosks and emerging technologies.
- Conduct accurate daily cash and inventory checks and balances.
- Prepare and submit required cash and inventory reports.
- Participate in sales floor activities, ensuring effective queue management and customer engagement.
- Prepare tickets and raise system queries on behalf of customers.
- Liaise with team members and other departments to follow up on escalations and resolve customer issues.
- Participate in coaching, training, and assessments and demonstrate required competencies.
- Demonstrate strong proficiency across all systems, applications, and software used to serve customers.
Requirements
- At least five (5) CSEC subjects or equivalent studies
- 2+ years of working experience in Retail/Sales or Customer Service.
How to Apply
About the Company
One Communications is a Burlington, Massachusetts-based CLEC providing telecommunications services to commercial entities. The company was formally established on July 3, 2006, as the result of a merger between CTC Communications and Choice One Communications along with their acquisition of Conversent Communications.
Frequently Asked Questions
What qualifications or education do I need to become a Customer Service Representative at One Communications?
Most employers in Guyana require at least five CXC subjects including English and Mathematics. A certificate or diploma in business administration or customer service from institutions like the University of Guyana or GTI can improve your chances. Computer literacy and strong communication skills are essential.
What are the typical day-to-day responsibilities of a Customer Service Representative in Guyana?
You will handle inbound calls, resolve billing inquiries, troubleshoot service issues, and process customer requests. You must document interactions accurately and escalate complex complaints to supervisors. Maintaining a polite, professional demeanor is expected even during high-pressure periods.
What is the work culture like for customer service roles in Guyanese telecommunications companies?
The culture is generally formal and hierarchical, with emphasis on punctuality and dress code compliance. Shift work including evenings, weekends, and holidays is common in this industry. Employers expect teamwork, respect for authority, and consistent adherence to company policies.
What career progression opportunities exist for Customer Service Representatives in Guyana?
With strong performance, you can advance to senior representative, team lead, or supervisor positions within two to four years. Some move into quality assurance, training, or sales roles. Further education in management or telecommunications can open doors to departmental management.
What benefits are typically offered to Customer Service Representatives in Guyana?
Standard benefits usually include paid annual leave, sick leave, and contributions to the National Insurance Scheme. Some employers provide medical aid or group health insurance after a probationary period. Pension schemes and performance bonuses vary by employer and are not universally guaranteed.
How should I apply for a Customer Service Representative position, and what do Guyanese employers look for?
Submit your application through the company website, job boards like Caribbean Jobs, or in-person at their Georgetown office. Employers prioritize candidates with clear speech, patience, problem-solving ability, and prior experience in retail or call center environments. Prepare for assessments testing your typing speed, data entry accuracy, and simulated customer interactions.