DESCRIPTION
Successful candidates would be responsible for ensuring our customers and agents received excellent customer service while maintaining company policies and procedures. The candidate will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
REQUIREMENTS
Applicants must have:
- CXC, inclusive of Mathematics and English.
- Must be computer literate
- Excellent verbal and written communication skills
- Ability to function in a dynamic team environment.
- Experience in Customer Services
- Age 19-30 years old.
- Must be able to work a rotating shift system
RESPONSIBILITIES
Key duties and responsibilities include:
- Manage incoming calls, emails, and WhatsApp messages
- Build sustainable relationships with customers through open and interactive communication
- Provide accurate, valid, and complete information to customers by using the right methods
- Handle customer complaints, and provide appropriate solutions and alternatives efficiently
- Documents customer interactions
- Follow communication procedures, guidelines, and policies
- Willing to go the extra mile to engage customers
- Available to work rotating shift system, holidays, and weekends
- Prepare Reports
- Comply with Company Standard Operating Procedures (SOP) and maintain quality Customer Services
REMUNERATION
An attractive remuneration package is being offered inclusive of Monthly Incentives and Medical Insurance.
More Information
- Job Application Details APPLY NOW Interested persons possessing the relevant requirements please send your application to: E-Mail Address: [email protected] Or, drop off at; SUPERBET W 1/2 Lot 20 & E 1/2 Lot 19 North Road, Bourda, Georgetown Guyana