CUSTOMER SERVICE REPRESENTATIVE – TELEPERFORMANCE GUYANA INC.

As the main point of contact, customer service representatives act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.

REQUIREMENTS

Requirements

• High School Diploma (CXC or equivalent is a “MUST”)
• Other Skills
• Strong language skills (oral & written)
• Active listening and the ability to read between the lines
• Ability to type 30-40 WPM
• Adaptability and accountability
• Be flexible to work different shifts.
• Proficiency in using a computer system and Microsoft Office
• Competencies
• Logical problem-solving skills
• Sales & Customer Service Mindset
• Multi-tasking
• Customer Orientation
• Upselling
• Flexibility

RESPONSIBILITIES

Responsibilities

• Identify customer problems through effective interrogation strategies
• Use tools and systems to identify the problems of the clients and the solution required
• Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
• Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
• Fulfill all the productivity and quality objectives required of the agent
• Ensure an excellent customer service through quick and effective actions, to solve the client issue
• Strive to meet and exceed assigned performance goals (individual).

REMUNERATION

Attractive remuneration package to be discussed with succesfull candidate via interview.