View more
2 days ago
We are currently seeking Elite Customer Service Representatives and Brand Ambassadors. This role requires highly skilled and experienced salespeople, as the company represents brands and operates on an international level. We are looking for salespeople who can build customer relationships with new and existing clientele while effectively combining their sales and merchandising expertise to drive product visibility and achieve sales targets.
Job Summary
- Employer: Gizmos & Gadgets
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Customer Service
- Closing Date: 2026-10-23
Key Responsibilities
- Be the first point of contact for customers/clients, greeting them with warmth and professionalism.
- Offer personalized assistance and make a special effort to build rapport.
- Ensure each shopper has a luxurious, seamless, and professional shopping experience.
- Maintain strong after-sales relationships through follow-up communication.
- Stay updated on the latest product collections, designer trends, and care/usage instructions to inform customers/clients accurately.
- Support visual merchandising standards to reflect Glamour Beauty’s luxury image.
- Keep displays organized and products impeccably presented.
- Resolve issues about products and services offered by simply clarifying the customer’s complaint (determining the cause of the issue) and selecting and explaining the best solution to solve the problem.
- Assist with inventory checks, stock replenishments, and special product requests; inform management about analyzed customer shopping trends/needs.
- Ensure procedures are followed when customers are paying with cheque/credit card, US Currency, etc.
- Always represent the company’s image, values, and service excellence.
Requirements
- High school diploma or equivalent; MUST have Math and English
- Additional education or certification in beauty or retail will be a plus.
- At least two (2) years of Sales experience; can work effortlessly as a team member or independently when required.
- Previous experience in customer service or retail.
- Strong communication and interpersonal skills.
- A willingness to learn about products.
- Flexibility to work rotational shifts, evenings, weekends, and holidays.
How to Apply
Apply by email: jobs@gizmosandgadgetsgy.com
Frequently Asked Questions
What qualifications or education do I need to become a Customer Service Representative in Guyana?
Most employers require at least five CXC subjects including English and Mathematics. A certificate in customer service or business from institutions like the University of Guyana or private training centers can improve your prospects. Strong communication skills and computer literacy are typically essential.
What are the typical day-to-day responsibilities of a Customer Service Representative?
You will handle inbound calls, emails, or walk-in inquiries from customers regarding products and services. Daily tasks include processing orders, resolving complaints, updating customer records, and coordinating with other departments. You may also handle cash transactions and maintain service standards set by the company.
What is the work culture like for customer service roles in Guyana?
Punctuality and professional appearance are highly valued in Guyanese workplaces. Employers expect respectful, patient interaction with customers, reflecting local norms of courtesy and hospitality. Dress codes are typically formal or business casual, and team collaboration is important.
What career progression opportunities exist for Customer Service Representatives in Guyana?
With experience, you can advance to senior representative, team lead, or supervisor positions. Some move into specialized roles like quality assurance, training, or operations management. Larger companies may offer pathways into sales, marketing, or administrative departments.
What benefits are typically offered to full-time Customer Service Representatives?
Benefits vary by employer but often include annual leave, sick leave, and public holidays as mandated by Guyanese labor law. Some companies provide medical aid or health insurance, and larger employers may offer pension schemes through the National Insurance Scheme or private plans. Uniform allowances and transportation subsidies are occasionally provided.
How should I apply for a Customer Service Representative position, and what do Guyanese employers look for?
Submit a well-organized resume and cover letter highlighting communication skills and any customer-facing experience. Employers value reliability, problem-solving ability, and familiarity with local customer expectations. Prepare for interviews by researching the company and practicing responses to common scenario-based questions.