As the main point of contact, customer service representatives act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.
High School Diploma (CXC or equivalent is a “MUST”)
Strong language skills (oral & written)
Active listening and the ability to read between the lines
Ability to type 30-40 WPM
Adaptability and accountability
Be flexible to work different shifts.
Proficiency in using a computer system and Microsoft Office
Logical problem-solving skills
Sales & Customer Service Mindset
Identify customer problems through effective interrogation strategies
Use tools and systems to identify the problems of the clients and the solution required
Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
Fulfill all the productivity and quality objectives required of the agent
Ensure an excellent customer service through quick and effective actions, to solve the client issue
Strive to meet and exceed assigned performance goals (individual).
Attractive remuneration packages exist for successful candidates including Medical Insurance for Self, Competitive Salary.
Opportunities for Career Advancement, Training and Development, etc.
This full-time positions offer a unique chance to get to know international markets and be trained according to international business standards.
- Job Application Details APPLY NOW Applicants can submit their applications via email to: [email protected]