Dispatcher – Express International Incorporated

DESCRIPTION

The Dispatcher is responsible for facilitating logistical coordination for all Operations. Primarily working with staff and customers as the central hub of communication to ensure clear transmission of information.

REQUIREMENTS

• High school Diploma or equivalent qualification is required
• Minimum of two years’ experience as a Dispatcher.
• 6 successful passes or more at CSEC or equivalent.
• Good working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

SKILLS:

• Previous Supervisory experience
• Strong leadership and team-building skills.
• Organized & attention to detail.
• Excellent communications (verbal, written, presentations).
• Problem solving analysis.

RESPONSIBILITIES

• Receives calls from Drivers/Riders and ensures that they are appropriately managed.
• Receives emergency and non-emergency calls and records significant information.
• Manages the Dispatcher online portal and ensures that all operations are functioning optimally.
• Addresses problems and requests by transmitting information or providing solutions.
• Receives and dispatches orders.
• Uses radio, phone or computer to send drivers, vehicles or other units to appropriate locations as per directives.
• Enters data in computer system and maintains logs and records of calls, activities and other information.
• Ensures that all equipment under his/her care is operational.
• Accurately documents any incident that occurs on his/her shift.
• Manages the cash coming in on the shift and is responsible for its accountability.
• Any other duties as assigned from time to time by Management.