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2 weeks ago
Enforcement Officers
Company: GUYANA WATER INCORPORATED
Location: Head Office
Company: GUYANA WATER INCORPORATED
Location: Head Office
The Enforcement Officer is a high-impact field investigator dedicated to revenue protection and the recovery of outstanding arrears. This role goes beyond simple data collection; it requires a proactive, investigative approach to identify the root causes of non-payment, uncover hidden irregularities, and apply strategic pressure to ensure defaulting customers settle their accounts.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Operations
- Closing Date: 2026-08-05
Key Responsibilities
- Customer Verification: Perform site visits to validate the accuracy and completeness of customer records.
- Address Validation: Physically confirm residential and commercial addresses to ensure billing accuracy.
- Contact Updates: Proactively collect and verify phone numbers and email addresses to maintain effective communication channels.
- Usage Monitoring: Record meter readings and analyze water consumption patterns to identify anomalies.
- Irregularity Reporting: Document and report discrepancies, unauthorized connections, or potential fraud to the relevant departments.
- Data Collection: Maintain meticulous records of all field activities and customer interactions.
- Report Submission: Complete digital or hard-copy verification forms with high accuracy and submit them in a timely manner.
- Safety & Policy: Adhere to all company safety protocols and guidelines while operating in the field.
- Interact with customers in a professional, respectful, and courteous manner.
- Provide accurate information on company services, policies, billing processes, and arrears recovery procedures.
- Address basic customer inquiries and direct complex issues to appropriate departments.
- Adhere strictly to company policies, operational guidelines, and ethical standards.
- Follow all occupational health and safety protocols to ensure personal safety and the safety of customers and the public while working in the field.
- Perform any other duties aligned with the Enforcement Officer role as assigned by the Arrears Recovery Coordinator or Management.
Requirements
- To be successful in this role, candidates must demonstrate a blend of analytical curiosity and strong interpersonal skills.
- Education: A sound Secondary Education is required, including at least five (5) CXC/CSEC subjects (General Proficiency) with mandatory passing grades in Mathematics and English A.
- Experience: Proven experience in Investigative work (e.g., loss prevention or arrears recovery).
- Demonstrated background in Customer Service , with the ability to handle difficult conversations professionally.
- Transport & Licensing: Must possess a valid Driver’s License .
- Must have ownership of a reliable motor vehicle to be used for daily field operations.
- Skills & Abilities Strong communication and interpersonal skills.
- Ability to accurately collect, verify, and record data.
- Basic understanding of utility services, billing systems, or metering (an asset).
- Ability to work independently in the field with minimal supervision.
- Sound judgment, integrity, and attention to detail.
- Other Requirements Willingness to conduct extensive fieldwork.
- Ability to work in varying environmental and community settings.
- Physically fit to perform field duties.
How to Apply
Apply by email: [email protected]
About the Company
Guyana Water Incorporated (GWI) is the national utility responsible for water supply and sanitation services across Guyana. Headquartered at its Corporate Complex on Vlissengen Road and Church Street in Bel Air Park, Georgetown, GWI is a critical service provider. The company focuses on ensuring access to clean and safe water for residential, commercial, and industrial customers throughout the country. It maintains a customer services call centre to support its extensive operational network and address public inquiries. As a key infrastructure entity, GWI plays a vital role in the health and development of communities throughout Guyana.
Providing essential water services to communities across Guyana.
Website: https://guyanawaterinc.com/
Frequently Asked Questions
What are the typical qualifications or certifications required for an Enforcement Officer role with Guyana Water Incorporated?
Candidates often need a Sound Secondary Education, with some roles preferring a Diploma or Certificate in a related field like Law Enforcement or Public Administration. Practical experience in security, investigations, or community liaison is highly valued for this position.
What are the common day-to-day responsibilities of an Enforcement Officer at Guyana Water Incorporated?
Daily duties involve conducting field inspections to detect illegal water connections, wastage, and tampering with GWI infrastructure. Officers are also responsible for serving notices to violators, compiling comprehensive reports, and educating the public on water regulations and conservation.
What is the typical work culture like for an Enforcement Officer in Guyana, and what expectations should I have?
The work culture emphasizes integrity, public service, and adherence to established protocols, often requiring officers to be proactive and adaptable in various community settings. Expect a structured environment with clear guidelines, but also a need for excellent interpersonal skills when dealing with the public.
What are the realistic career progression or growth paths for an Enforcement Officer within an organization like Guyana Water Incorporated?
Growth opportunities typically include advancing to Senior Enforcement Officer, Supervisor, or potentially moving into specialized investigation or compliance roles within the organization. Further education in relevant fields like law enforcement or public policy can also open doors to managerial positions.
What kind of benefits package, such as leave, medical aid, or pension, can I expect as an Enforcement Officer in Guyana?
Benefits generally include paid annual leave, sick leave, and potentially maternity/paternity leave in accordance with Guyanese labour laws. Many organizations offer some form of medical aid or health insurance coverage, and contribute to a pension scheme for long-term employees.
How should I apply for this role in Guyana, and what do employers typically look for in candidates?
Applications usually require a detailed CV and cover letter submitted via email or directly to the human resources department. Employers in Guyana seek candidates with strong communication skills, integrity, a good understanding of local regulations, and a commitment to public service and safety.