Job Summary
- Employer: Machinery Corporation of Guyana Ltd.
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Engineering
- Closing Date: 2026-09-21
Key Responsibilities
- Lead and control Work-in-Progress (WIP) and Service Calls, supporting timely job closure, productivity and customer commitments.
- Lead S.O.S Laboratory operations, ensuring quality, compliance, turnaround targets, continuous improvement and operational sustainability.
- Manage and monitor warranty operations, supporting timely submissions, recovery maximization, policy compliance and effective administration.
- Lead the execution and management of Customer Value Agreements (CVA), integrating Parts, Service, Training, Technology, Digital and SOS capabilities.
- Lead Condition Monitoring and equipment connectivity, transforming machine data, telematics and S.O.S results into actionable maintenance and repair recommendations.
- Plan and administer Service Standard Jobs and support the expansion of maintenance and repair solutions across customer fleets.
- Develop and deliver effective commercial proposals aligned with customer requirements and organizational objectives.
- Define, monitor and report on key EMS performance indicators and dashboards, using data to drive corrective actions and continuous improvement.
- Promote technology adoption, change management and continuous improvement across Product Support operations.
- Ensure compliance with established Safety, HSE, ISO and quality standards.
Requirements
- Bachelor’s Degree in Mechanical Engineering, Electromechanical Engineering, Industrial Engineering, Business Administration, or a related field.
- Minimum of five (5) years’ experience in Product Support and/or Service Operations, with exposure to areas such as WIP control, S.O.S/Condition Monitoring, warranty recovery, service planning and CVA management.
- At least two (2) years’ experience in team leadership or supervision.
- Knowledge of Product Support service processes, warranty administration, S.O.S/fluid analysis, CVA administration, telematics/connectivity and Service Standard Jobs would be an asset.
- Caterpillar certification and/or relevant Caterpillar training would be an asset.
- Training or certification in Reliability/Condition Monitoring, Warranty, Project/Operations Management, Data Analytics, or Quality/Compliance would be an asset.
- Proficiency in Microsoft Office; knowledge of Excel, Power BI and other relevant technology tools would be an asset.
- Strong leadership, planning, analytical, communication and results-oriented skills.
- Intermediate to advanced proficiency in English.
How to Apply
About the Company
Machinery Corporation of Guyana Ltd. (MACORP) stands as the authorized Caterpillar dealer in Guyana, having been established in 1992. It plays a pivotal role in the nation's industrial development by supplying a comprehensive range of heavy equipment, power generation systems, and specialized machinery. MACORP supports critical sectors across Guyana, including mining, construction, forestry, marine, and the burgeoning oil & gas industry, ensuring operational efficiency and productivity. The company provides extensive after-sales support, including parts, service, and technical training, contributing significantly to local capacity building. Through its commitment to quality equipment and reliable service, MACORP remains a key enabler of economic progress and infrastructure development within Guyana.
Empowering Guyana's progress through heavy machinery and reliable service.
Frequently Asked Questions
What qualifications and certifications are typically required for an EMS Superintendent role in Guyana?
A degree in Mechanical or Electrical Engineering is usually required, often supplemented by professional certifications in fleet management. Employers value candidates with proven experience managing heavy machinery and industrial equipment within the local landscape.
What are the common day-to-day responsibilities for this position?
The role involves overseeing the maintenance schedules of heavy equipment to minimize downtime and ensure operational efficiency. You will likely manage a team of technicians and coordinate the procurement of spare parts from local and international suppliers.
What can I expect regarding the work culture and expectations in the Guyanese engineering sector?
The culture emphasizes strong leadership and the ability to manage diverse technical teams in demanding environments. There is a high expectation for reliability and the ability to solve mechanical issues quickly to avoid costly project delays.
What are the typical benefits and leave packages offered for senior engineering roles in Guyana?
Benefits generally include health insurance, paid annual leave, and contributions toward a pension or provident fund. Specific perks may vary by employer but often include allowances for travel or communication.
What is the realistic career progression for someone starting as an EMS Superintendent?
Successful superintendents can advance into senior operations management or technical directorship roles within the corporation. Some may also transition into specialized consultancy for large-scale infrastructure projects across Guyana.
How should I apply, and what do Guyanese employers prioritize during the selection process?
Applications are typically submitted via email or online portals with a tailored CV and cover letter. Employers prioritize candidates who demonstrate a mix of technical expertise and a strong track record of leadership in the local industry.