FRONT OFFICE MANAGER – REGENCY SUITES

Front Office Manager
Regency Suites
FULLTIME
EXPIRE 10 DEC, 2023
JOB LOCATION
Regency Suites
DESCRIPTION
We are looking for an enthusiastic and detail-oriented Front Office Manager to oversee the day-to-day operations of our front desk. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to create a welcoming and efficient environment for both guests and staff.

 

 

 

REQUIREMENTS

Proven experience as a Front Office Manager or in a similar role within the hospitality industry

Strong leadership and organizational skills

Excellent communication and interpersonal abilities

Knowledge of hotel management software and reservation systems

Customer-focused mindset with a commitment to delivering exceptional service

Ability to handle stressful situations with poise and professionalism

Familiarity with standard operating procedures in the hotel industry

Availability to work flexible hours, including weekends and holidays

 

 

 

RESPONSIBILITIES

Please not the following list is just an overview, actual duties will vary

Supervise and lead the front desk team to ensure exceptional guest service

Manage guest check-in/check-out processes and resolve any issues or concerns

Train, mentor, and motivate front desk staff

Coordinate with other hotel departments to ensure seamless guest experiences

Implement and maintain front office policies and procedures

Monitor and optimize room inventory and rates

Handle guest inquiries, feedback, and complaints with professionalism and efficiency

Conduct regular performance evaluations and provide constructive feedback

Collaborate with housekeeping and maintenance teams to ensure room readiness

Oversee the use of hotel management software and ensure accurate record-keeping

Ensure compliance with all safety and security protocols