HELP DESK SUPPORT – Deluxe Brand

• Perform advanced troubleshooting of customers’ network, hardware, and application issues.
• Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system.
• Provide onsite technical assistance to our clients.
• Work through proactive technical support items.
• Manage client security devices such as firewall configurations and firmware updates.
• Documentation of network configurations
• Support the Projects Team with implementations.

Does not need to know some of the specific apps listed below as long as they are well-rounded in technology.

• ConnectWise PSA ticketing software
• IT Glue
• Windows Server OS (all versions) – design, implementation, and support
• Windows 10 and up – installation, configuration, and maintenance
• Hyper-V / VMWare, installing and upgrading ESXi host and vCenter.
• Office 365 -multiple applications
• Azure
• Axcient Replibit
• Proofpoint
• Remote Desktop Services
• LAN and WAN networking including VPNs, subnetting, VLANs, and routing.
• Active Directory, DHCP, DNS, Group Policy, and NAT