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ICT INFRASTRUCTURE OFFICER – BANK OF GUYANA

Job Expired


JOB OVERVIEW
This individual is required to assist staff in using various software applications and peripherals so as to achieve their
specific goals as well as those of the organisation. He/she is also responsible for rectifying software and hardware
problems encountered by staff, and carrying out maintenance work on computers and computer peripherals. This
individual is also expected to learn new software and impart knowledge of these products to users. He/she is also
expected to recommend new software and hardware for staff use.

ROLE AND RESPONSIBILITIES
1. Provide excellent ICT Technical support through the tracking of helpdesk tickets and
calls through to resolution.
Provide advice, establishing requirements, diagnose faults and escalate
tickets as required.
Deliver services to required service standards.
2. Manage requests and incidents which are logged through the Help Desk.
3. Project a positive image of ICT and maintain/develop good working relationships with
both internal and external stakeholders to improve service delivery.
4. Assist in the evaluation of computer software and hardware, and related user
requirements.
5. Design client configurations, operating systems images, and application packages for
deployment, to successfully support end users.
6. Install, configure, monitor and maintain computer software and hardware for optimal
network performance.
7. Perform preventive maintenance on all computers, printers and peripherals in the
Bank.
8. Maintain and report faults on IP Phones and accessories.
9. Analyse, troubleshoot and resolve computer software and hardware problems
experienced by users. This may involve researching solutions.
2
10. Configure and troubleshoot network devices, utilities, connectivity, and access to
resources and system monitoring.
11. Document and communicate problems and solutions. The documentation of solutions
must cover the entire implementation process.
12. Train users in the operation of hardware devices and all end user applications
including but not limited to word processing, spreadsheet, presentation, database,
reporting, email communication and organisation
13. Maintain the IT asset database and inventory of stock and spares.
14. Maintain software registration and licence information.
15. Maintain database of all software installed on machines and the licences that relate to
this software.
16. Keep abreast with the latest developments in Information Technology, in particular
computer software, hardware, networking and security.
17. To be able to conduct end user training on various subject matters when needed.
18. Assist staff to understand their information system needs and provide solutions to
meet those needs.
19. Undertake project work on an ad hoc basis for new and existing systems.
20. Any other support and related duties, consistent with the work of the Department,
assigned by the supervising officer.





QUALIFICATIONS AND EDUCATION REQUIREMENTS
1. Degree in Computer Science, Computer Engineering, Information Systems or related field.
Preference is given to candidates with experience in computer networking.
Or
2. Diploma in Computer Science, Computer Engineering, Information Systems or related field PLUS
the Microsoft Certified System Engineer (MCSE), or Microsoft Certified System Administrator
(MCSA) Certification, or Comptia A+ AND Network+ Certifications.
Or
3. Degree in Mathematics, Accountancy, Finance or Management and at least one (1) year’s
RELEVANT IT experience in software and hardware help-desk support as well as in the knowledge
and experience areas listed below PLUS the Comptia A+ AND Network+ Certifications.
3
Or
4. Diploma in Computer Science, Computer Engineering, Information Systems or related field
and at least two (2) years’ RELEVANT IT experience in software and hardware help-desk support,
and computer networking as well as in the knowledge and experience areas listed below.
Knowledge and Experience
1. Expert level experience working with and training others in the use of Microsoft Office
Productivity tools.
2. Good experience supporting and troubleshooting Microsoft Windows 10 clients.
3. Technical experience servicing computers and peripherals.
4. Experience working on software and hardware implementation projects in a multi-discipline
environment.
5. Good working experience with computer networks.
6. The incumbent is expected to demonstrate:
a) Excellent interpersonal, verbal and written communication skills.
b) Ability to monitor work load, manage time, prioritise requests and work within tight deadlines.
c) Clear understanding of the IT operations environment with good problem solving skills; and d)
Ability to work as part of a team.



More Information

  • This job has expired!
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