IT TECHNICIAN – Express International Incorporated

An IT Technician is a professional who is responsible for installing, maintaining, and repairing hardware & software components of the organization’s computers. They also support these systems through remote access or site visits as needed by management teams within their company.

MINIMUM QUALIFICATION REQUIREMENTS:

• Degree in Computer Science, engineering, or a relevant field
• Certification as an IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Proven experience as an IT Technician or relevant position
• In-depth understanding of diverse computer systems and networks
• Good knowledge of Internet security and data privacy principles

SKILLS:

• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Critical thinker
• Ability to work in a fast-paced environment

DESCRIPTION OF DUTIES:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

• Life Insurance
• Health, Dental & Vision
• Birthday off